Senior Entitlements Manager

Circle KCharlotte, NC
Onsite

About The Position

The Senior Entitlements Manager is responsible for onboarding and training new entitlement managers and external vendors. This role involves leading internal team and cross-functional trainings and conferences, developing reports, and managing key milestones for all Business Units (BUs). The position serves as the first point of contact for the entitlements team, reviewing processes, answering questions, and guiding the team through the permitting process. Key responsibilities include leading monthly accountability calls, moderating quarterly calls, and collaborating with cross-functional teams to review process enhancements, issues, concerns, and training needs. The role also focuses on identifying process inefficiencies and implementing improvements, managing the overall project pipeline, and contributing to setting future plan opening counts. Additionally, the Senior Entitlements Manager will cover for vacations and leaves to ensure continuity of meetings and perform other assigned tasks.

Requirements

  • Bachelor’s degree in business or related field preferred.
  • Ten years of experience or more preferred including a minimum of five years of management responsibility.
  • Other combinations of experience and education that meet the minimum requirements may be substituted.
  • Strong communication skills required
  • Self-directed and self-motivated problem solver, comfortable working independently and in cross-functional teams.
  • Highly organized with the ability to manage multiple projects, meet tight deadlines, and continually prioritize and re-prioritize tasks as new projects are assigned.
  • Must possess strong analytical skills and strong attention to detail.
  • Advanced Microsoft Excel proficiency, and ability to become proficient with additional software’s and applications.

Responsibilities

  • Responsible for onboarding and training of all new entitlement managers and external vendors.
  • Responsible for leading internal team and cross functional trainings and conferences
  • Report development and management of key milestones for all BUs
  • Approval to Design Entitlements/Permitting
  • Post Permit approvals and turnover to construction
  • First point of contact for the entitlements team to review process, answer questions and guide the team through the permitting process
  • Lead Monthly Accountability calls, Moderate Quarterly calls to support the Entitlements Team
  • Collaborate with cross functional team by hosting monthly team calls to review process enhancements, issues, concerns, and training needs
  • Identify process inefficiencies and implement improvements.
  • Responsible for managing the overall project pipeline and contributing towards setting of future plan opening counts
  • Cover for vacations, leaves, and other times so that meetings are not skipped
  • Perform additional tasks assigned
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