Entitlements Coordinator

Project Renewal•Brooklyn, NY

2d•Onsite

About The Position

The Barbara Kleiman Men’s Shelter is a 200-bed, 24/7 emergency shelter for 200 men who are experiencing homelessness. The program will serve individuals diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, mental health care and primary medical care, recreational activities, occupational therapy, employment services and job readiness services, and housing placement assistance.

Requirements

High School Diploma or GED required
A minimum of one (2) years of experience working with in a non-profit or government organization providing social services to a target population which includes but is not limited to the homeless, mentally ill, substance, use, HIV/AIDS, criminal justice, and LGBTQIA+

Nice To Haves

Ability to work cooperatively with peers and other staff in order to serve the needs of the clients as effectively and efficiently as possible
An ability to work independently and to adjust one’s schedule to accommodate the needs of the clients
Excellent oral, writing, and listening skills
Knowledge of Case Management software (CARES)
Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
Familiarity with eClinicalWorks or other medical software a plus
Bilingual or multilingual a plus

Responsibilities

Assists clients with access to available public benefits including but not limited to Public Assistance, SNAP, public health insurance, and Federal disability benefits
Makes eligibility determinations, processes applications, and completes all related follow-up
Develops resources and contacts to facilitate clients’ access to benefits in a timely manner
Complete case notes for all interactions with clients and for collateral contacts with outside agencies
Escort clients to Fair Hearings and other HRA appointments, as necessary
Works in conjunction with the Case Managers, other clinical department staff members to schedule/accompany clients to appointments for entitlements and healthcare
Coordinates reminders and transportation arrangements to ensure that appointments are kept
Provides coaching to clients about how to maximize and keep their benefits active
Provides clients and staff with updated information and direction in acquiring and maintaining entitlements with city, state, and federal entitlement programs
Assist clients in completing medical registration packets and creating initial charts in eCW
Assist in scheduling clients for initial and follow-up appointments with onsite psychiatric provider
Performs other duties as assigned by the Program Director and or Director of Social Services