Senior Enterprise Product Manager

C.H. Robinson•Remote, MN

3d•$113,000 - $254,200•Hybrid

About The Position

C.H Robinson is seeking a Senior Enterprise Product Manager on our Global Forwarding team, which is expanding its investment across automation, pricing, shipment execution, carrier capabilities, and new strategic growth opportunities. In this role, you will partner with business and technology teams to understand customer and operational problems, establish priorities, shape roadmaps, and drive delivery across high-value Global Forwarding capabilities. You will drive improvements to internal and external user experience, productivity, and levels of risk. Your decisions will be shaped by curiosity and rigorous analysis and research – both qualitative and quantitative. As Senior Product Managers at CH Robinson are expected to consider analytical insights, direct customer feedback, technical implications, and our overarching business strategy to form and execute on the plan for your product. You will be the voice of the user/stakeholder for their products, setting problem solving priorities, derisking development, and validating impact with targeted users/stakeholders. This role can be based only in MN, IL or Kansas City

Requirements

6 years or more of product management, technology business analysis, or relevant industry/domain experience
Bachelor’s degree or equivalent work experience and high school diploma/GED
Demonstrated experience defining product strategy, prioritizing complex portfolios, and translating business problems into technology solutions
Experience leading products or initiatives that span multiple teams, systems, or business functions
Experience partnering closely with software engineering teams throughout discovery, design, development, testing, launch, and optimization
Demonstrated ability to use qualitative and quantitative information to make product decisions and measure outcomes
Strong stakeholder management skills with experience driving alignment across business, technology, operations, and leadership teams
Ability to communicate product strategy, tradeoffs, business value, and complex concepts to both technical and non-technical audiences
Proven ability to operate effectively in ambiguous environments and move from loosely defined problems to actionable product direction

Nice To Haves

Experience with transportation, logistics, freight forwarding, supply chain, transportation management systems, or other complex operational environments
Experience with pricing, rating, carrier contracts, shipment planning, booking, tracking, visibility, or related supply chain capabilities
Experience defining or delivering automation products that reduce manual operational effort or improve high-volume workflows
Experience with generative AI, large language models, intelligent automation, agentic workflows, or AI-enabled decision-support products
Experience evaluating where AI should automate work, augment users, or remain human-controlled based on business value, risk, and operational complexity
Experience defining product requirements for AI-powered capabilities, including evaluation criteria, quality measurement, human-in-the-loop workflows, and operational guardrails
Familiarity with emerging AI product patterns such as retrieval-augmented generation, tool/function calling, autonomous or semi-autonomous agents, and AI-assisted workflow orchestration
Experience with digital marketplace dynamics, optimization, decision engines, or data-driven product capabilities
Master’s degree in Business Administration/Management, Finance, Economics, Marketing, Management Information Systems, Mathematics, Engineering, Analytics/Data Science, or related field
Ability to conduct strategic quantitative and/or qualitative analysis used to inform technology and operational investments in a cross-functional enterprise environment
Proven ability and willingness to quickly learn complex custom applications and business domains
Demonstrated critical thinking, negotiation, facilitation, consulting, problem-solving, decision-making, strategic, and analytical skills
Expert facilitator; adept at leading meetings with end users, customers, business partners, and technical teams to uncover problems, define outcomes, and manage competing priorities
Experience developing business cases, ROI models, or operational efficiency analyses for technology investments
Experience working in a product-led organization and applying lean product development, experimentation, or hypothesis-driven development practices
Excellent written and verbal communication skills
Ability to influence without authority and drive positive outcomes across a large, decentralized, matrixed organization
A learning and growth mindset that is open to giving and receiving feedback and coaching others to do the same
Values a diverse and inclusive work environment

Responsibilities

Define and evolve product strategy and roadmaps that support Global Forwarding growth, automation, operational scalability, and customer experience
Identify opportunities to modernize complex forwarding workflows across areas such as pricing, carrier contracts, shipment planning, booking, visibility, documents, and operational execution
Partner with engineering, architecture, data science, operations, business, and other enterprise stakeholders to deliver complete solutions that solve meaningful customer and employee problems
Identify opportunities to apply AI, generative AI, agentic workflows, intelligent automation, and decision-support capabilities to reduce manual work, improve decision quality, and create more scalable business processes
Work with engineering and business partners to define where AI-enabled workflows can safely automate tasks, assist users, or route exceptions for human review
Conduct quantitative and qualitative research, operational observation, experimentation, and customer discovery to identify, test, validate, and prioritize product opportunities
Translate customer, business, and operational problems into clear product outcomes, requirements, hypotheses, and measurable success criteria
Manage initiatives from discovery through launch and adoption, including stakeholder alignment, prioritization, communication, change management, and measurement of results
Define product requirements and partner closely with engineering counterparts through solution design, development, testing, launch, and iteration
Establish and monitor product metrics that measure adoption, automation, operational efficiency, customer experience, quality, financial impact, and other relevant business outcomes
Minimize wasted technology investment by validating assumptions before significant development begins and by continuously evaluating the effectiveness of existing capabilities
Manage tradeoffs across customer value, business value, technical complexity, operational impact, risk, and speed to market
Evaluate emerging opportunities and technologies while maintaining clear alignment to broader Global Forwarding and enterprise priorities
Help determine when existing enterprise or Global Forwarding capabilities should be reused or extended rather than creating new or duplicative solutions
Navigate complex dependencies across products, teams, systems, and business functions and drive alignment when ownership spans organizational boundaries
Operate effectively in ambiguous environments where both the problem and solution may evolve during discovery
Develop a strong understanding of Global Forwarding operations and use that knowledge to connect technology investments to measurable business outcomes
Partner with business and technology leaders to build compelling business cases for strategic investments and clearly communicate expected value, tradeoffs, and risks
Present product strategy, progress, recommendations, risks, and outcomes effectively to senior and executive leadership audiences
Mentor Product Managers and other product practitioners, introduce product management best practices, and help strengthen product thinking across the organization
Encourage experimentation, learning, and evidence-based decision-making while maintaining accountability for delivery and business results
Other duties or responsibilities as assigned according to the team and/or country-specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan