Senior Enterprise Operations Solutions Specialist

CAAT Pension Plan • Toronto, ON

2d • CA$107,000 - CA$133,700

About The Position

We are seeking a Senior Enterprise Operations Solutions Specialist for our Information Technology team. Reporting to the Director Enterprise Operations Center the Senior Enterprise Operations Solutions Specialist is a senior individual contributor responsible for designing and advancing the enterprise operational ecosystem supporting the Enterprise Operations Centre (EOC). This role establishes integrated operational solutions that enable end-to-end service visibility, strengthen data-driven decision-making, and ensure business-critical services are supportable, observable, and governed. It drives alignment across Service Desk, Technical Support, Application Support, and ITSM functions by improving how systems, data, and workflows operate together, enabling a more resilient, scalable, and intelligence-driven operations environment.

Requirements

• College diploma or bachelor’s degree in computer science, information systems, engineering, or related technical discipline, or equivalent practical experience.
• Seven (7) plus years of experience in enterprise IT operations, service management, operational strategy, or related technical roles.
• Demonstrated experience designing and implementing enterprise-scale operational or integration solutions.
• Strong understanding of ITSM frameworks and enterprise service management practices including ITSM platforms such as ServiceNow
• Experience with enterprise platforms e.g. Salesforce, MS Fabric, PowerBI, ServiceNow.
• Experience designing and implementing data pipelines for operational reporting and analytics.
• Strong proficiency in SQL for querying, transforming, and modeling operational data.
• Hands-on experience with API design and integration to enable interoperability across enterprise platforms.
• Experience with programming languages such as Python, C#, Java, or equivalent
• Familiarity with Gen and Agentic AI concepts and their application within enterprise operations

Responsibilities

• Define and continuously advance the enterprise operational architecture, ensuring seamless integration between systems, workflows, and support models across the organization.
• Function as the strategic integrator across Enterprise Operations Center (EOC) verticals, connecting operational strategy with enterprise execution.
• Identify and lead initiatives that reduce operational fragmentation, improve system connectivity, and enable consistent end-to-end service execution.
• Collaborate with extended IT teams, including engineering, infrastructure, application development, and enterprise platforms—to ensure alignment between operational design, system capabilities, and service delivery requirements.
• Design and define operational solutions that improve service visibility, supportability, and governance across enterprise services.
• Improve visibility into critical service health through integration of monitoring, telemetry, and operational data.
• Establish standards for how operational and observability data is collected, structured, and consumed across operational and leadership layers.
• Enable proactive and predictive operational capabilities through trend analysis, intelligence models, and early risk identification.

Benefits

• Opportunities to Build a Better You
• Comprehensive & Holistic Care
• Total Rewards program
• flexible work arrangements
• comprehensive benefits
• wellness incentives
• defined benefit pension plan
• A Place to Collaborate and Win
• paid time off
• health and dental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior