Senior Enterprise Email Administrator (Information Systems Analyst II Option S)

State of Illinois•Springfield, IL

2d•$8,060 - $11,851•Onsite

About The Position

This position serves as a Senior Enterprise Email Administrator for the Department of Innovation & Technology (DoIT), as a project leader in the engineering, design, implementation, management, and operations of the highly technical statewide application with an emphasis on mobile messaging. This position resolves a diverse set of complex problems using advanced engineering problem-solving skills, isolated troubleshooting and diagnostic methods and tools. In addition, this position provides leadership on large-scale project planning. As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans. Flexible work schedules (when available and dependent upon position). 10 -25 days of paid vacation time annually (10 days for first year of state employment). 12 days of paid sick time annually which carry over year to year. 3 paid personal business days per year. 13-14 paid holidays per year dependent on election years. 12 weeks of paid parental leave. Pension plan through the State Employees Retirement System. Deferred Compensation Program – voluntary supplemental retirement plan. Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
Requires three (3) years of professional experience in System Services or a related Information Technology field.
Requires three (3) years of professional experience in enterprise Microsoft Exchange administration, including administering Microsoft Exchange Server (on-premise) and Exchange Online within Microsoft 365 environments, supporting enterprise-level e-mail, mobile messaging, and integrated security services, including email security technologies such as Cisco Email Security (ESA), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), and Sender Policy Framework (SPF).
Requires three (3) years of professional experience in Microsoft Purview administration, including managing compliance, retention, data governance, and oversight functions within the Microsoft Purview Compliance Center to support statewide enterprise e-mail and messaging environments.
Requires three (3) years of professional experience in Microsoft Active Directory (AD)/Azure Active Directory (AD) administration, including identify, access, and directory service management within hybrid environments utilizing Microsoft Entra ID.
Requires three (3) years of professional experience with enterprise e-mail archiving and backup systems, including administration of large-scale archiving solutions (e.g., Veritas Enterprise Vault) and supporting other backup systems integrated with Microsoft 365.

Nice To Haves

Three (3) years of professional experience in enterprise Microsoft Exchange administration, including administering Microsoft Exchange Server (on-premise) and Exchange Online within Microsoft 365 environments, supporting enterprise-level e-mail, mobile messaging, and integrated security services, including email security technologies such as Cisco Email Security (ESA), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting, and Conformance (DMARC), and Sender Policy Framework (SPF).
Three (3) years of professional experience in Microsoft Purview administration, including managing compliance, retention, data governance, and oversight functions within the Microsoft Purview Compliance Center to support statewide enterprise e-mail and messaging environments.
Three (3) years of professional experience in Microsoft Active Directory (AD)/Azure Active Directory (AD) administration, including identify, access, and directory service management within hybrid environments utilizing Microsoft Entra ID.
Three (3) years of professional experience with enterprise e-mail archiving and backup systems, including administration of large-scale archiving solutions (e.g., Veritas Enterprise Vault) and supporting other backup systems integrated with Microsoft 365.
Three (3) years of professional experience serving in a lead role on highly complex information technology projects, including planning, developing, implementing, and overseeing project components while providing technical guidance, applying quality assurance and control measures, and coordinating activities across enterprise environments, including contributing to or establishing enterprise or IT policies and standards.
Three (3) years of professional experience performing advanced diagnostics and troubleshooting of multi-protocol network connectivity and application issues, including utilizing isolation techniques and enterprise-level diagnostic tools to identify, evaluate, and resolve complex networked application problems, and developing enterprise-level reports based on system and network analysis.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Responsibilities

Serves as a Senior Enterprise Email Administrator for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in System Services, including providing technical and project leadership in the implementation and management of e-mail, mobile messaging, spam and anti-virus hardware software solutions with emphasis on mobile messaging.
Provides in-depth assessment and analysis of complex networked application needs, including developing enterprise-level network reports and developing and implementing major systems design changes.
Maintains the Enterprise Personal Information multi-protocol network that includes various consolidated components and application processes, including developing complex test plans to be used to validate application performance before and after application updates.
Serves as a project leader on highly complex projects while independently planning, developing, and implementing techniques for gathering and interpreting data.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.