About The Position
gridX is seeking a Senior Enterprise Customer Success Manager for their growth team, focusing on individuals based in The Netherlands. This role involves managing existing Enterprise customer accounts, overseeing product rollout, building executive stakeholder relationships, and driving account expansion. The position requires close collaboration with the Strategic Account Director and Solution Engineers. The success of this role will be measured by Net Expansion Rate, Revenue, and Customer Health.
Requirements
- Extensive experience in strategic, enterprise client-facing roles (such as Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant).
- Deep domain knowledge of traditional energy industries undergoing digital transformation.
- Utility sector experience is a strict must-have.
- Confidence in navigating, engaging with, and actively influencing senior business partners and corporate stakeholders at the management and C-suite level.
- Exceptional communication style with a knack for technical storytelling.
- Ability to translate complex software solutions into clear, ROI-based business cases for executive buyers.
- Strong business mindset tailored to long-term relationship development, customer retention, and strategic expansion within existing enterprise framework agreements.
- Thrive in a "team of teams" setup.
- Taking autonomous initiative is second nature.
- Fully fluent in English.
Nice To Haves
- Dutch and/or German proficiency is a strong plus.
Responsibilities
- Build, nurture, and deepen trusted C-suite and director-level partnerships to ensure strategic long-term alignment between customer and gridX.
- Advise customers on strategic expansion and proposition design using deep knowledge of flexibility and utilities.
- Utilize data-driven customer health scoring matrices to proactively identify, escalate, and minimize churn risks.
- Identify and qualify portfolio expansion pathways within existing accounts to maximize Customer Lifetime Value.
- Act as a credible, strategic enterprise advisor.
- Ensure operational excellence and scalable rollout success by leveraging product capabilities and gridX best practices.
- Work in close symmetry with internal technical experts, commercial teams, the strategy department, and the product team.
- Leverage data, customer health metrics, and strategic lifecycle planning to maintain account stability and uncover portfolio growth options.
- Travel approximately once per month to the Netherlands and establish a regular, physical presence at enterprise clients' corporate hubs.
Benefits
- Flexible & mobile working (up to 70 days remotely from anywhere in the EU)
- 30 vacation days + 0.5 days of special leave for December 24th and 31st
- 30 Euro allowance for Urban Sports Club or E-Gym Wellpass
- Offers for company health management & (Mental) Health Care
- Personal development: cross-functional coaching, access to e-learning platforms & an annual development budget of 1,500 euros per employee
- Access to gridX Corporate Benefits
- JobRad offer
- Fair monthly contribution to your company pension plan
- 30 Euros monthly allowance for your monthly/annual ticket
- Modern workplace in the heart of Aachen and Munich with IT equipment of your choice
- Relocation Support to Germany
- Regular team events
- Additional 100 Euros per employee for department events
- 20 Euros donation to a charity of your choice on your birthday
- Sabbatical option
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
