Sr Enterprise CS, Sports League & competitions (NYC)

ScorePlay•New York City, NY

11h•Hybrid

About The Position

ScorePlay is seeking a Senior Customer Success Manager for Leagues & Competitions to join their North America team in New York City. This role involves partnering with influential sports organizations to drive the adoption of ScorePlay's AI-powered media infrastructure. The position is at the intersection of sports, media, and technology, combining strategic relationship management with operational excellence to solve complex challenges and implement scalable processes. The ideal candidate will be based in New York City, comfortable working in-office, and willing to travel to build relationships with top sports organizations.

Requirements

Based in New York City
Comfortable working in-office as part of a close-knit team (offices are in Williamsburg).
Excited to travel and build relationships face-to-face with top sports organizations.
5-6+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management.
Skilled in managing enterprise or multi-stakeholder accounts (experience in tech or media is a plus).
Strong operational mindset: you know how to build processes, define success metrics, and scale systems efficiently.
Tech-fluent: comfortable discussing APIs, integrations, and product workflows with both technical and non-technical stakeholders

Nice To Haves

Experience in tech or media is a plus.

Responsibilities

Manage and grow relationships with leagues, competitions, and federations across departments (media, digital, comms, operations).
Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI.
Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities.
Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact.
Map and monitor ScorePlay usage across all departments and entities in a league or competition.
Build frameworks to measure adoption and expand platform use to customer’s partners (e.g., clubs, sub-competitions, broadcasters, and partners).
Partner with customers’ teams and participants to align workflows and standardize media operations across their ecosystem.
Track key adoption and engagement metrics for your portfolio.
Build success dashboards and insights for both internal and external stakeholders.
Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems.
Partner with Product and Engineering to channel client feedback into product improvements.
Collaborate with Sales on renewals, upsells, and expansion strategies.
Work with Marketing to transform flagship clients into public success stories.