Senior Enterprise Account Manager

Hyro•New York, NY

2d•Remote

About The Position

Hyro, a leader in Responsible AI Agents for Healthcare, helps health systems automate workflows and conversations across various platforms like call centers, websites, SMS, and mobile apps. Their AI agents are HIPAA-compliant, quick to deploy, easy to maintain, and scalable, leading to better patient outcomes and revenue insights. The company is seeking a Senior Enterprise Account Manager to manage the commercial relationship for a portfolio of strategic healthcare accounts. This role involves full account ownership, focusing on retaining and growing revenue through renewals and expansion. The ideal candidate is a consultative, business-driven professional capable of engaging with clinical, operational, and executive levels within health systems, maintaining senior stakeholder relationships over time, and translating delivered value into commercial growth.

Requirements

6+ years of experience in Enterprise Account Management or Strategic Sales in Healthcare
Proven track record of owning and successfully driving enterprise renewals
Demonstrated success identifying, developing, and closing expansion opportunities within existing accounts
Experience managing complex enterprise healthcare customers with multiple stakeholders, long implementation cycles, and cross-functional teams
Strong executive presence with the ability to build trusted relationships and influence senior stakeholders, including C-level executives
Excellent communication, negotiation, and presentation skills
Highly organized and able to manage multiple priorities in a fast-paced, high-growth environment
Bachelor's degree or equivalent experience
Currently authorized to work in the United States on a full-time basis

Responsibilities

Own the commercial relationship and growth strategy for a portfolio of enterprise healthcare accounts, including renewals, expansions, and revenue retention
Develop and maintain trusted relationships with senior and executive stakeholders, including C-level leaders, budget owners, and key decision-makers
Lead executive business reviews (EBRs/QBRs), articulating business value, ROI, strategic outcomes, and future growth opportunities
Identify, develop, lead and close complex, multi-stakeholder sales cycles from opportunity identification through contract execution
Own commercial negotiations, contracting, and procurement processes
Serve as the executive sponsor for the account strategy, aligning customer business objectives with Hyro's roadmap and long-term partnership vision
Partner closely with Delivery and Implementation teams to drive customer adoption, value realization, and long-term account growth
Maintain accurate forecasts, pipeline visibility, and account plans within Salesforce
Represent Hyro at customer meetings and industry events