Senior Enterprise Account Manager (MedInsight)

Milliman•Cambridge, MA

1d•$93,700 - $177,675•Remote

About The Position

We are seeking a high-performing and client-focused Senior Enterprise Account Manager to join our growing team. This individual will be responsible for managing and growing strategic client relationships with large healthcare organizations, with a specific focus on health plans and other payer entities. The ideal candidate will bring deep industry experience, a strong understanding of healthcare analytics, and a consultative approach to client engagement. This role is essential to driving client retention, satisfaction, and revenue growth. You’ll act as a trusted advisor and strategic partner to key stakeholders within each account, ensuring that MedInsight’s solutions are delivering maximum value to support their business goals.

Requirements

7+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services.
Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth.
Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders.
Exceptional communication, presentation, and interpersonal skills.
Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way.
Bachelor’s degree required
Digital Sales Experience: CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed

Nice To Haves

Advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred.
Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management).
Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk adjustment, and value-based payment models.
Prior experience in a consulting firm, health plan, or health tech organization strongly preferred.

Responsibilities

Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs.
Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value.
Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction.
Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals.
Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs.
Maintain a deep understanding of MedInsight’s product offerings to communicate value effectively and identify the right-fit solutions for each client.
Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution.
Provide actionable feedback from clients to guide product enhancements and innovation.
Help define and refine best practices and account management processes across the Client Services team.
Provide guidance to clients on how to best leverage MedInsight’s healthcare analytics tools and services incorporating industry expertise to support executive strategies.
Interpret client executive analytic needs and help translate them into solutions using MedInsight’s capabilities

Benefits

Competitive base salary with performance-based bonus opportunities.
Comprehensive benefits, including health insurance, 401(k) with employer match, generous PTO, and more.
Opportunities for growth and advancement within a stable and respected industry leader.
Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.