Senior Account Manager, Enterprise

Docebo•Toronto, ON

2d•CA$219,600 - CA$292,800•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. As a Senior Account Manager - Enterprise at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve and extend their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers to support client needs and facilitate growth.

Requirements

Excellent organizational skills, with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
Agile and flexible, with the ability to problem-solve and adapt quickly.
Ability to deal with senior executives on complex business issues.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound, timely decisions.

Responsibilities

Develop and execute growth plans for your book of business.
Lead processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
Achieve and exceed sales and retention targets consistently.

Benefits

Competitive pay
Employee Share Purchase Plan (ESPP) at a 15% discount
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Your birthday off
Paid time off for new parents
Access to global communities through Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
Company-wide events