Senior Enterprise Account Manager
About The Position
Hyro, a leader in Responsible AI Agents for Healthcare, helps health systems automate workflows and conversations across various platforms like call centers, websites, SMS, and mobile apps. Their AI agents are HIPAA-compliant, quick to deploy, easy to maintain, and scalable, leading to better patient outcomes and revenue insights. The company is seeking a Senior Enterprise Account Manager to manage the commercial relationship for a portfolio of strategic healthcare accounts, focusing on retaining and growing revenue through renewals and expansion. This role requires a consultative, business-driven professional who can engage with clinical, operational, and executive levels within health systems, build long-term stakeholder relationships, and drive commercial growth based on delivered value. This is a remote role with up to 50% travel.
Requirements
- 6+ years of experience in Enterprise Account Management or Strategic Sales
- Proven track record of owning and successfully driving enterprise renewals
- Demonstrated success identifying, developing, and closing expansion opportunities within existing accounts
- Experience managing complex enterprise healthcare customers with multiple stakeholders, long implementation cycles, and cross-functional teams
- Strong executive presence with the ability to build trusted relationships and influence senior stakeholders, including C-level executives
- Excellent communication, negotiation, and presentation skills
- Highly organized and able to manage multiple priorities in a fast-paced, high-growth environment
- Bachelor's degree or equivalent experience
Responsibilities
- Own the commercial relationship and growth strategy for a portfolio of enterprise healthcare accounts, including renewals, expansions, and revenue retention
- Develop and maintain trusted relationships with senior and executive stakeholders, including C-level leaders, budget owners, and key decision-makers
- Lead executive business reviews (EBRs/QBRs), articulating business value, ROI, strategic outcomes, and future growth opportunities
- Identify, develop, lead and close complex, multi-stakeholder sales cycles from opportunity identification through contract execution
- Own commercial negotiations, contracting, and procurement processes
- Serve as the executive sponsor for the account strategy, aligning customer business objectives with Hyro's roadmap and long-term partnership vision
- Partner closely with Delivery and Implementation teams to drive customer adoption, value realization, and long-term account growth
- Maintain accurate forecasts, pipeline visibility, and account plans within Salesforce
- Represent Hyro at customer meetings and industry events
Benefits
- Base salary plus variable tied to retention and growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
