About The Position
Apple Services is an exciting environment and a dynamic development organization. With customers around the world, we are a fast-growing marketplace for music, movies, TV shows, books, podcasts, and apps. We're looking for people who can partner with our Stakeholders and Engineering teams to ship complex, customer-facing music recommendation systems while also driving infrastructure-critical initiatives. You will bring deep technical domain expertise to drive server-side initiatives under tight release cycles, moving fluidly between ML experimentation and foundational data infrastructure work. This is not a task-based job; you will be responsible for successful outcomes and delivery. Strong fundamentals are a requirement but you have more. You take responsibility; you feel a personal stake in the product you ship; you communicate responsibilities and scope clearly; you value integrity; you thrive in conflict; you know how things work; you work for the success of the entire Program Management team; you thrive in uncertainty and strive to bring order to it; you have deep wisdom and judgment; you keep your eye on the ball; you build strong relationships; you are aware of politics but do not get mired in them; you are constantly looking to improve yourself and your team; and you ship code which millions of customers will use.
Requirements
- 7+ years work experience as an Engineering Program Manager
- Strong technical program manager with a proven track record in driving software development initiatives
- Knowledge of key technologies and systems involved in big data processing, machine learning, and distributed systems
- Demonstrated ability to manage complex dependency chains across multiple engineering organizations
- BS in Computer Science, Engineering or related technical filed or equivalent industry experience
Nice To Haves
- Experience driving ML/recommendation system programs and data infrastructure initiatives including A/B testing frameworks, experiment design, GenAI, and interpreting ML model metrics to inform product decisions.
- Experience with privacy/compliance-gated engineering work including navigating privacy reviews & requests, and translating legal/compliance requirements into engineering timelines.
- Understanding of waterfall and agile project management methodologies
- Experience as an embedded EPM, directly supporting engineering teams by facilitating agile ceremonies (e.g., sprint and capacity planning) and managing release documentation
- Strong facilitation skills to drive complex, cross-functional, and comprehensive projects
- Exceptional verbal and written communication, including presentation skills to all levels of an organization
- Comfortable operating in extended ambiguity; able to drive urgency on infrastructure timelines without losing momentum on feature delivery
- Experience with establishing processes and/or team culture
- Passionate about protecting privacy while delivering key product insights
- Prior software development experience is a plus
- Experience in music industry a plus
Responsibilities
- Drive server-side initiatives under tight release cycles, moving fluidly between ML experimentation and foundational data infrastructure work.
- Be responsible for successful outcomes and delivery.
- Ship code which millions of customers will use.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
