Sr. Engineering Manager

Hinge Health•San Francisco, CA

1d•Hybrid

About The Position

Every product surface at Hinge Health—the ones helping 18M+ people move beyond pain—depends on the foundational infrastructure your team will own. As Senior Engineering Manager, Service Enablement, you'll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the shift to AI-native engineering workflows. Your work will be a force multiplier for every engineer, product manager, and designer in the company. This is a high-impact leadership role for someone who thrives at the intersection of platform reliability, developer enablement, and autonomous AI-driven operations.

Requirements

10+ years of professional experience in technology, with depth in SaaS platforms and large-scale distributed systems.
4+ years managing engineering teams of 6+ direct reports, including Senior and Staff-level engineers.
Deep hands-on expertise with cloud infrastructure (AWS), container orchestration (Kubernetes/EKS), and Infrastructure as Code (Terraform).
Proven track record owning platform reliability at scale — including incident management, SLO-driven operations, and cost optimization.
Cross-functional leadership experience spanning multiple engineering teams and geographies.

Nice To Haves

Experience leading the adoption of AI-native engineering workflows (Cursor, Claude Code, Copilot) where engineers serve as architects and auditors of AI-generated infrastructure code.
Passion for developer productivity — experience building internal platforms that measurably improve DXI, DORA metrics, or PR throughput.
Deep SRE & Platform Engineering experience: production Kubernetes at scale, CI/CD platforms (GitHub Actions, Helm), observability (Datadog), and secrets management (Infisical, Vault).
Experience with trunk-based CI/CD, healthcare compliance (HIPAA, HITRUST, SOC 2, CCPA), and NestJS/TypeScript ecosystems.

Responsibilities

Establish relationships with key stakeholders across Security, Product Engineering, Data Engineering, and the India-based SRE team.
Audit the current infrastructure posture, on-call practices, and CI/CD pipelines to identify the highest-leverage improvement opportunities.
Assess your team of 8–10 engineers (Staff, Senior, and mid-level SREs), understand individual growth trajectories, and begin shaping a coaching-first operating cadence.
Own Platform Reliability & Scalability — Guarantee stability and performance across multiple EKS clusters, maintaining 99.9%+ uptime while optimizing cost-efficiency as AI workloads scale.
Drive the Harness Engineering Initiative — Define safety rails, test harnesses, and verification systems that allow autonomous AI agents to reliably build, test, and maintain infrastructure in production-grade environments.
Scale the NestJS Monorepo & CI/CD Platform — Accelerate migration of all NestJS services into the monorepo, ensuring NX, GitHub Actions, and Okteto deliver a world-class developer experience.
Execute Vendor Strategy & Cost Optimization — Own relationships with AWS, Datadog, Cloudflare, Temporal, and Infisical; deliver significant cost savings as Hinge Health scales infrastructure and AI workloads.
Champion Operational Excellence — Run a follow-the-sun support model, maintain 24/7 on-call coverage, lead the Incident Review Board, and continuously improve SLOs, runbooks, and observability to reduce MTTR.
Build a High-Performing, Inclusive Team — Develop talent toward Senior and Staff levels, maintain sustainable on-call practices, and foster a culture of blameless retros and continuous improvement.