Senior Engineering Manager V&V Media

Twilio•Remote - Alberta, Canada (DNU), AB

8d•CA$194,000 - CA$242,500•Remote

About The Position

We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Requirements

5+ years of engineering management experience leading teams building distributed systems
Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
Deep understanding of systems design, microservice architecture, and cloud infrastructure
Experience managing complex technical tradeoffs between reliability, scalability, and feature development
Track record of successfully delivering critical infrastructure projects with significant technical complexity
Experience in improving developer velocity using AI tools
Strong knowledge of performance optimization, reliability engineering, and operational excellence
Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Nice To Haves

Experience with SIP, RTP/RTCP or other communications protocols
Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
Background in building low-latency, globally distributed systems
Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
Experience in building Voice AI products
Understanding of Voice/VoIP infrastructure and media handling challenges
Knowledge of cloud infrastructure on AWS or similar platforms
Prior experience in telecommunications or communications platforms

Responsibilities

Lead a team of senior engineers developing Twilio's next-generation media processing stack
Drive technical architecture decisions for low-latency, high-throughput media systems
Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
Establish engineering excellence through code quality standards, testing practices, and operational reliability
Mentor engineers and provide technical guidance on complex media processing challenges
Balance technical debt reduction with feature development while maintaining service reliability
Build and evolve systems handling real-time media processing at scale
Own service performance metrics, reliability targets, and continuous improvement initiatives
Partner with engineering leaders to align media platform capabilities with broader Voice strategy
Make key technology stack decisions that impact Twilio's media processing capabilities