Senior Engineering Manager, Platform Delivery

Upstart

3h•Hybrid

About The Position

At Upstart, the mission is to radically reduce the cost and complexity of borrowing for all Americans by leveraging creativity, experimentation, and advanced AI to reshape access to credit. As a leading AI lending marketplace, Upstart partners with banks and credit unions to expand access to affordable credit through technology that uses over one million predictions per borrower and more than 1,800 signals. The company is digital-first, offering flexibility for most employees to work remotely across the US and Canada, with intentional in-person connections through team onsites and planning sessions. Offices are located in Columbus, Austin, the Bay Area, and New York City (opening Summer 2026). The Delivery team at Upstart is responsible for enabling engineers to build, test, and ship software safely through a reliable, secure, and auditable delivery system. This team owns the build and release pipeline, service creation experience, and the engineering portal, leading cross-functional efforts to eliminate friction in the software delivery lifecycle. Their goal is to make shipping software fast and predictable, aiming for engineers to go from idea to production in a single day through self-service workflows. This involves evolving CI/CD infrastructure, standardizing service creation, embedding observability and reliability by default, and providing a unified platform for service lifecycle management. The team collaborates closely with platform, SRE, and product engineering teams. As a Senior Engineering Manager of the Delivery team, the role involves leading a team to improve the reliability, speed, and usability of Upstart’s software delivery platform, focusing on execution, driving high-impact improvements to developer workflows, reducing friction in the path to production, and ensuring systems are scalable, observable, and easy to operate. The manager will partner with other teams to advance a self-service delivery model and balance near-term delivery with incremental platform improvements.

Requirements

5+ years of engineering management experience
7+ years of experience in software engineering, DevOps, or platform engineering
Strong technical background in CI/CD systems, cloud infrastructure such as AWS, and distributed systems
Ability to define clear team charters and execute with speed and alignment
Track record of hiring, mentoring, and retaining high-performing engineers
Execution-focused leadership with a track record of predictable delivery
Technical depth to guide architectural decisions and trade-offs
Systems thinking across reliability, scalability, and developer experience
Strong cross-functional collaboration

Nice To Haves

Experience with managing large-scale CI/CD systems such as Jenkins or GitHub Actions
Experience building or improving self-service developer platforms
Familiarity with microservices architectures and service lifecycle management
Experience supporting platform or architectural transitions
Strong product mindset when building internal tools

Responsibilities

Lead a team delivering critical improvements to engineering velocity and system reliability.
Manage and develop a team focused on CI/CD, service lifecycle tooling, and developer experience
Drive execution against clear priorities with consistent, high-quality delivery
Establish strong engineering practices across reliability, testing, and observability
Build a culture of ownership, continuous improvement, and pragmatic decision-making
Improve build and deployment workflows to increase speed and reduce friction
Drive adoption of standardized deployment patterns across services
Simplify and modernize delivery infrastructure while maintaining stability
Ensure systems are scalable, secure, and resilient
Enable self-service workflows for service creation, deployment, and platform integrations
Reduce manual coordination, support tickets, and reliance on tribal knowledge
Partner with stakeholders to identify pain points and prioritize high-leverage improvements
Contribute to the engineering portal as the central interface for service lifecycle operations
Embed observability and operational standards into delivery workflows
Ensure systems support safe, auditable, and predictable releases
Reduce toil and improve system health through targeted improvements

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).