Senior Engineering Manager, Operations

Crusoe•Seattle, WA

3d•$230,000 - $280,000

About The Position

Crusoe Cloud is seeking a senior engineering manager to own production reliability for global network infrastructure spanning edge, backbone, data center fabric, and GPU cluster interconnects. As Crusoe’s high-performance compute and GPU-based AI infrastructure expands, this role will build and lead the team responsible for incident response, root cause analysis, and operational excellence across a growing, 24x7, multi-region network. The role is accountable for operational outcomes including uptime, mean time to resolution, and the quality of postmortems. It will establish and scale the network operations organization, set standards for incident handling and prevention, and represent Operations in planning with Network Operations, Network Deployment, Architecture, and Site Reliability leadership.

Requirements

10+ years of experience in network engineering or network operations.
4+ years managing engineers or engineering managers in a large-scale, 24x7 infrastructure environment.
Track record of building, scaling, and retaining high-performing operations teams.
Demonstrated ability to own production reliability across large, multi-region device fleets, including executive-level reporting and risk management.
Expert working knowledge of BGP, EVPN-VXLAN, IS-IS, OSPF, MPLS, QoS, and TCP/IP in production data center environments.
Familiarity with RDMA/RoCE lossless fabrics, including PFC, ECN, and DCQCN, for GPU/HPC workloads.
Comfort with Arista EOS and Juniper Junos platforms in leaf-spine CLOS architectures, sufficient to credibly challenge and partner with technical teams.
Working understanding of Python-based tooling, observability automation, and auto-remediation practices to guide investment decisions and evaluate tooling proposals.
Ability to communicate with senior stakeholders, set context, manage expectations, and deliver difficult news during and after high-severity incidents.
Ability to balance immediate incident demands with long-term organizational health, reliability standards, and team sustainability.
Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience in hyperscale or ISP environments.

Nice To Haves

Experience managing managers or team leads.
Experience with NVIDIA/Mellanox networking platforms in GPU cluster environments.
Familiarity with Kentik or Arbor for traffic analysis and DDoS visibility.
Experience defining SLIs/SLOs in partnership with SRE or product teams.
Exposure to operating fleets of more than 10,000 devices in hyperscale or cloud environments.
Background building or scaling organization-wide post-incident learning programs.

Responsibilities

Own the structure and growth of the network operations organization; hire and develop Senior and Staff Network Production Operations Engineers across sites and time zones and build the management layer as the on-call footprint and device fleet scale.
Be accountable for uptime across the global edge, backbone, data center, and GPU cluster network supporting AI workloads across thousands of GPUs.
Establish incident command, escalation paths, and the on-call model; act as an executive escalation point during high-severity network events and ensure clear, accurate, timely stakeholder communication.
Ensure rigorous root cause analyses and track remediation plans through completion; lead cross-team post-incident reviews and drive systemic fixes with Architecture and Deployment.
Lead investment in operational automation and tooling built on the observability stack to automate detection, diagnosis, and remediation, reduce toil, and improve MTTR.
Partner with Architecture and SRE to define, track, and report network SLIs and SLOs; hold the organization to targets and escalate reliability risks.
Own operational reporting and risk escalation to Deployment, Architecture, and Site Reliability leadership; represent Operations in cross-functional and executive planning.
Keep runbooks, escalation playbooks, and standard operating procedures current, followed, and continuously improved, prioritizing scripting and automation where appropriate.
Coach engineers and emerging leads, develop future technical and operational leaders, and build organizational bench strength.
Partner with Deployment leadership on build-to-production handoff quality and with Architecture on field feedback that can inform reference designs and standards.