Senior Engineering Manager, Enterprise Services Management

Asana•Vancouver, BC

3d•Hybrid

About The Position

Asana is building its next major business line: Enterprise Service Management, powered by AI agents and tightly integrated with Asana’s Work Graph. This is a 0→1 opportunity to define how IT, HR, and Support teams resolve work, automate workflows, and connect tickets to projects in a modern, AI-native platform. We’re looking for a hands-on, product-focused Engineering Manager to lead and grow the team and deliver high quality products. This role is ideal for someone who loves ambiguity, builds quickly, learns from customers, and has experience shaping AI agentic workflows, IT/service automation tools, or adjacent enterprise SaaS products. In your role, you will be instrumental in balancing deep technical investments with rapid product delivery, fostering a culture of collaboration and technical excellence, and ensuring your engineers are closely connected to the needs of our customers. You will play a key role in defining the team’s long-term roadmap, mentoring your group of engineers, and partnering cross-functionally to conceive and deliver delightful products.

Requirements

5+ years of relevant experience with 2+ years managing a technical team, and a demonstrated track record of growing engineers across levels
Earns trust quickly — bringing the intelligence, empathy, and technical depth to go deep on architecture, flows, and tradeoffs alongside a sharp engineering team.
Has built and scaled new products or incubations before, operating with urgency and resourcefulness, pushing through ambiguity without needing perfect structure.
Thrives in customer conversations and translates qualitative insights into crisp product decisions, energized by solving real operational pain, not just shipping features.
Clear, persuasive communicator who can bring structure to ambiguous spaces and align engineering, design, product, and exec stakeholders around a coherent direction.
Deeply curious about AI and emerging technologies, actively leveraging them to elevate product experiences, sharpen decision-making, and move faster.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Responsibilities

Manage and coach 6–8 engineers, fostering an inclusive culture and establishing team rituals that drive both excellence and professional growth.
Partner with product, design, and UXR to translate customer pain points into a reliable, technical MVP and a scalable architectural roadmap.
Collaborate with cross-functional partners managers to balance large-scale feature launches with iterative, daily product enhancements.
Guide the articulation and execution of the team’s future roadmap and ensure the team’s work ties back into high-level business goals
Spend significant time with customers to validate technical feasibility and co-develop workflows that solve real-world problems.