Senior Manager, Enterprise Crisis Management, Enterprise Services Risk

Capital One • Richmond, VA

8h

About The Position

Are you a problem solver seeking an exciting challenge? Can you build relationships as well as develop and implement innovative solutions? Are you ready to work on the front line of a top 10 Bank? Come be a part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates. You will be part of a growing, talented team responsible for providing oversight and execution of the crisis management framework for the enterprise. You will support critical team functions including, operational crisis management, training and exercise program development and delivery, and well-managed program governance that can meet the challenges of second and third line partners as well as regulators. As a Senior Manager for Enterprise Crisis Management, you will lead our crisis teams and act as a strategic advisor across the enterprise to mature our incident response capabilities. We are seeking disciplined, highly adaptable professionals who excel in close-knit teams and can effectively influence senior leadership. This is a prime opportunity to drive a critical business process and elevate crisis governance as Capital One continues to grow.

Requirements

• Bachelor’s Degree or military experience
• At least 5 years of experience leading a risk function in emergency or crisis management program or a combination of both
• At least 7 years of experience in project, program, or process management
• At least 7 years of experience supporting, partnering, and interacting with internal and external business clients
• At least 7 years of experience in executive-level consulting for strategy development

Nice To Haves

• 7+ years of experience in crisis management, business continuity, or a combination
• 5+ years of experience in financial services risk management.
• Possess CBCP, CEM, or CRISC certification
• Experience with ISO 22301 principles
• Proven experience in fast-paced environments
• Experience leading cross-functional discussions across all seniority levels
• Proficiency in controls development, risk management, and reporting activities
• Strong organizational skills with the ability to manage multiple concurrent projects
• Collaborative mindset with a focus on relationship-building
• Excellent communication and presentation skills
• Strong analytical, critical thinking, and problem-solving abilities in shifting priority environments

Responsibilities

• Directly oversee and lead the execution of the enterprise crisis management process during live incidents and events, driving rapid response, effective mitigation, and exercising sound judgment to escalate critical issues to senior leadership seamlessly
• Cultivate high-impact relationships and facilitate seamless collaboration across the enterprise with internal partners and technology teams
• Direct the development and maintenance of formal crisis processes and documentation, ensuring rigorous adherence to internal policies, standards, regulatory guidance, and industry best practices to withstand challenge, audit, and exam
• Raise the bar on operational efficiency by actively identifying and implementing innovative solutions to automate manual workflows, reduce risk, and streamline crisis management activities
• Hold a high bar for the holistic delivery of the crisis management lifecycle, overseeing comprehensive planning efforts, robust training and exercise development, and rigorous post-incident reviews (AARs) to drive continuous improvement
• Ensure the development, governance, and delivery of a comprehensive, long-term strategy for the enterprise mass notification system, ensuring optimal utilization and readiness.
• Leverage data, analytics, and operational metrics to provide clear, actionable reporting to senior leadership and executives regarding program health, incident trends, and risk mitigation efforts
• Act as the foremost Subject Matter Expert (SME) for enterprise crisis management, applying a strong operational awareness of technology and third-party services to effectively partner with stakeholders, clarify needs, and implement resilient solutions.

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior