Senior Engineering Manager, CloudOps

Ellevation•Boston, MA

About The Position

As a Senior Engineering Manager for CloudOps , you’ll lead the team responsible for the internal platforms, tools, and paved paths that power engineering at Ellevation. Your team’s mission is to build the golden paths that make it easy — and fast — for product teams to build, deploy, observe, and operate services reliably on AWS. You’ll be accountable for evolving our cloud foundations, developer tooling, CI/CD pipelines, observability defaults, and internal developer experience. You’ll help transform a landscape that includes legacy systems and “pets-style” infrastructure into a modern, scalable, well-supported platform that enables safe velocity across engineering. In the near term, you’ll also shepherd improvements to our Cloud Development Environment (CDE) — the Windows-based workflow required for legacy .NET Framework development — while leading the organization toward long-term modernization and eventual retirement of those systems. Above all, this role is about shaping culture : moving CloudOps from a reactive, security-centric posture to a platform mindset grounded in enablement, thoughtful tradeoffs, and “making the right way the easy way.” You’ll help the team grow its confidence, challenge assumptions, and build for the future.

Requirements

8+ years of engineering experience, including 3+ years leading platform, cloud infrastructure, SRE, or DevOps teams.
Strong experience with AWS (compute, networking, IAM, storage, databases) and Infrastructure as Code (Terraform, CloudFormation, CDK).
Experience designing and operating CI/CD pipelines and secure deployment workflows (GitHub Actions, OIDC, artifact management).
Familiarity with modern observability practices (metrics, logs, traces; OpenTelemetry; CloudWatch, Datadog, or Grafana).
Practical knowledge of containerized applications (Docker, ECS/EKS) and developer workflows on Mac/Linux.
Hands-on understanding of balancing security, reliability, and developer experience through guardrails and risk-based tradeoffs.
A track record of building strong teams, mentoring engineers, and leading through ambiguity and change.

Nice To Haves

Experience modernizing legacy systems or shepherding large technical transitions is a strong plus.
Curiosity and excitement about how AI can enhance developer workflows, observability, and tooling — even if you’re still learning.

Responsibilities

Lead and grow the CloudOps (Platform & DevEx) team , providing clarity, coaching, mentorship, and a strong sense of purpose.
Build and evolve paved paths for service creation, deployment, observability, and operations — defining “the Ellevation way” to build software.
Improve developer experience across the stack: container workflows, repo templates, CI/CD automation, observability defaults, and internal tooling.
Stabilize and enhance the Cloud Development Environment (CDE) for .NET Framework development while guiding the organization toward long-term modernization and retirement of legacy systems.
Drive modernization of legacy infrastructure and help the team shift from “pets vs. cattle” to scalable, reliable, well-automated patterns.
Partner with product engineering teams to understand friction, remove obstacles, and co-create better workflows and tools.
Define and measure DevEx outcomes using frameworks like SPACE, focusing on satisfaction, flow, clarity, and feedback loops.
Collaborate with Security on guardrails and secure defaults while ensuring CloudOps remains an enablement-focused team, not a gatekeeper.
Promote platform thinking and cultural change — helping the team build confidence, question assumptions, and engage proactively with partners across engineering.
Manage vendor relationships , infrastructure costs, and resourcing for the platform surface areas you own.

Benefits

comprehensive benefits to all full-time employees
medical, dental, vision, and basic life insurance
company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options
flexible paid time off for vacations, sick and disability policy
additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's
generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees
Mission-driven organization where team members are empowered to make a significant impact
Opportunities to join Employee Resource Groups and support building a culture of belonging
Professional development and growth opportunities
Company and team offsites in various cities across the United States
Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided
Remote and in-person engagement opportunities, including happy hours, themed events, and competitions
Remote and in-person wellness programming to support team’s mental and physical wellbeing