Senior Engineer NOC

HPESan Jose, CA
Hybrid

About The Position

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Requirements

  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
  • Typically 6-10 years experience.
  • Networking Troubleshooting skills
  • Incident Management
  • Ticketing systems
  • Advanced Excel skills
  • Excellent written and verbal communication skills; mastery in English and local language.

Nice To Haves

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity

Responsibilities

  • Customer incident management
  • Networking troubleshooting
  • Successfully resolve technical issues
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Provides guidance and mentoring to less- experienced staff members.

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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