Senior Engineer NOC

HPE•San Jose, CA

71d•Hybrid

About The Position

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
Typically 6-10 years experience.
Networking Troubleshooting skills
Incident Management
Ticketing systems
Advanced Excel skills
Excellent written and verbal communication skills; mastery in English and local language.

Nice To Haves

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Data Collection Management (Inactive)
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity

Responsibilities

Customer incident management
Networking troubleshooting
Successfully resolve technical issues
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Provides guidance and mentoring to less- experienced staff members.