Senior Engineer I, Offer Quality

Schneider Electric•Nashville, TN

15h

About The Position

Schneider Electric is seeking an Offer Quality Leader for its Home Solutions team to help ensure products meet quality, reliability, and performance expectations after launch. The role focuses on product quality across the commercial lifecycle, from field testing and early-life monitoring through ongoing analysis of real-world product performance. The position analyzes field data, customer-reported issues, warranty returns, and manufacturing and service information to identify recurring issues, assess customer impact, and determine when further investigation or preventive action is needed. The Offer Quality Leader coordinates investigations and works across Engineering, Manufacturing, Supplier Quality, Industrial Quality, Customer Care, and Service to identify root causes, implement corrective actions, verify effectiveness, and prevent recurrence. The role tracks quality indicators such as Field Failure Rates, communicates quality status and risks, and turns field lessons into product and process improvements. Depending on business needs and workload, the role may also support selected Product Quality Leader activities during new product development, including quality planning, risk assessment, design reviews, validation, reliability testing, and project quality gates.

Requirements

Solid understanding of product quality, reliability, manufacturing processes, and product lifecycle management.
At least 3 years of experience in product quality, customer quality, quality engineering, reliability engineering, or a related technical field, including involvement in product-quality investigations and issue resolution.
Technical knowledge of electrical, electronic, electromechanical, or connected products; electronics and software integration experience is relevant.
Analytical, structured problem-solving skills, including practical application of 8D, 5 Why, and Root Cause Analysis.
Working knowledge of quality and risk-management methodologies such as APQP, DFMEA, PFMEA, and Control Plans, including identifying and assessing potential failure modes.
Ability to analyze field, warranty, customer, and manufacturing data to identify recurring issues, quality trends, and potential risks.
Effective communication and collaboration skills, including coordinating across teams, navigating differing perspectives, and facilitating issue resolution.
Customer-focused approach to quality, emphasizing prevention, problem resolution, and continuous improvement.

Nice To Haves

Bachelor's degree in Electrical, Mechanical, or Industrial Engineering, or a related technical discipline.
Background in R&D or manufacturing environments involving complex technical products.
Exposure to product launches, field deployment, and lifecycle quality management.
Knowledge of product validation, reliability testing, and product-performance assessment.
Familiarity with quality management systems such as ISO 9001:2015.
Involvement in new product development or development-quality activities, including responsibilities associated with Product Quality Leader (PQL) assignments.

Responsibilities

Support field testing, product launches, and early-life quality monitoring, including the transition from product development to lifecycle quality management.
Monitor product quality, reliability, and performance using field data, customer feedback, warranty returns (RMA), and manufacturing and service information.
Identify recurring product failures, emerging quality trends, and potential risks; assess customer impact and determine when investigation or preventive action is needed.
Coordinate product-quality investigations with Engineering and relevant teams, including failure analysis, root-cause identification, containment, corrective actions, and verification of effectiveness.
Collaborate with Engineering, Manufacturing, Supplier Quality, Industrial Quality, Customer Care, and Service to align priorities, resolve quality issues, and prevent recurrence.
Track and analyze product-quality indicators, including Field Failure Rates (FFR), and communicate quality status, risks, and improvement priorities.
Translate lessons learned from field issues into product improvements and future developments, contributing to continuous improvement of commercial-lifecycle quality processes.
When required, support selected Product Quality Leader (PQL) activities during new product development, including quality planning, risk assessments, design reviews, product validation, reliability testing, and project quality gates.

Benefits

Health insurance coverage, including medical, dental, vision, basic life, accident, and disability insurance.
Wellness Wallet reimbursement for medical and wellbeing expenses.
Telemedicine program.
13 paid holidays annually.
Up to 19 days of paid time off in the first year.
Paid family leaves, parental leave, and care leave.
Recharge Break savings plan for a future paid leave of absence.
Employee assistance program with mental, family, and legal counselling.
Flexible work arrangements.
Base salary and short-term incentive plans.
Employee share ownership plan.
Retirement plan with employer pension match.
Ongoing performance and development conversations.
Senior Talent Program and global career opportunities.
Access to Schneider Career Hub for positions, projects, and mentors.
Learning platforms such as Coursera.
Recognition program, including service anniversaries.
Volunteer leave.
Programs through the Schneider Electric Foundation and initiatives supporting youth education.