Senior Engineer 1 - Corporate Applications

Microchip•Chandler, AZ

6d•Hybrid

About The Position

Microchip Technology Inc. is seeking a Senior Engineer 1 - Corporate Applications to provide technical support to mass-market customers via case tickets, phone, and live chat. This role focuses on troubleshooting and resolving client issues related to microcontrollers/microprocessors, embedded firmware, and the software ecosystem. The engineer will work individually and collaboratively to address client hardware and firmware/software challenges, contribute to team infrastructure and AI initiatives, deliver training, and provide direct support to the global community. Microchip Technology Inc. is a global organization with a strong culture of trust, empowerment, respect, diversity, and communication, offering opportunities for growth and stability with unlimited career potential.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline.
3-5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development.
Strong programming skills in C and C++ for embedded applications.
Solid understanding of embedded hardware, firmware, and software design principles.
Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
Strong analytical and problem-solving skills with a customer-focused mindset.
Collaborative team player able to work effectively across global engineering, applications, and customer-facing teams.
Familiarity with AI and machine-learning technologies and their application to technical support or engineering workflows.

Nice To Haves

Master’s degree preferred.
Experience with Microchip products, development tools, or networking protocols.
Experience with Ethernet, networking technologies, or connected embedded systems.

Responsibilities

Resolve customer issues through case tickets, live chat, and phone support.
Guide mass-market customers through embedded hardware, firmware, and software design challenges.
Apply familiarity with machine learning and AI frameworks to emerging support needs.
Analyze root causes and document clear, actionable technical findings.
Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources.
Analyze electrical schematics.
Collaborate with product engineers, applications engineers, field support, peers, and sales teams to address case trends and improve customer outcomes.
Deliver product demonstrations, technical presentations, and training for customers and internal teams.
Stay current on industry standards, product roadmaps, and emerging technologies.