Senior Engagement Manager (Intapp software implementations)

Intapp•Charlotte, NC

12d

About The Position

The Senior Engagement Manager sits within the Intapp Services Team and leads end-to-end delivery of complex, high-value enterprise cloud software implementations for Intapp’s most sophisticated clients across the legal, financial, and professional services sectors. Senior Engagement Managers manage a portfolio of concurrent client engagements, serve as trusted advisors to client executive stakeholders, and contribute to the continuous improvement of Intapp’s delivery methodology. This role is expected to model delivery excellence.

Requirements

8+ years’ proven experience in a Project Manager or Engagement Manager role delivering enterprise cloud software implementations, including at least 3 years managing high-complexity, high-value engagements in the legal, financial, or professional services sectors.
Deep understanding of enterprise cloud software delivery, SaaS implementation patterns, and complex integrations; able to advise clients and internal teams on delivery approach and architecture tradeoffs.
Demonstrated ability to lead and influence without direct authority across large, distributed, matrixed teams; models the delivery culture of the organization.
Bachelor’s Degree.
Strong attention to detail with analytical and problem-solving skills.
Ability to work well with large and diverse virtual matrixed teams.
Ability to work under pressure and diffuse conflict without confrontation.
Experience with project management practices and tools to create, manage, and track project performance.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills, including attention to detail and multitasking skills.
Experienced user of MS Office toolset.

Nice To Haves

PMP, Agile, or other relevant program management certifications.
Experience working with legal, accounting, consulting, risk, compliance, or other professional services organizations.
Familiarity with Intapp’s product portfolio or comparable professional services software platforms is strongly preferred.

Responsibilities

Lead delivery of complex, high-value enterprise client implementations, managing engagements across multiple clients concurrently with full accountability for budget, timelines, scope, and quality commitments on each.
Coordinate and lead internal resources, third-party vendors, and partner organizations across complex global delivery models, making real-time resourcing and prioritization decisions to maintain delivery momentum.
Define deliverables, roles, and responsibilities across project teams and, where applicable, provide coaching and day-to-day guidance to Engagement Managers on the account, supporting their professional development and delivery quality.
Track and analyze project scope, schedule, and financial performance across engagements, identifying risks and variances early and driving agreement on mitigations; exercise independent judgment on commercial decisions including change orders and scope adjustments within delegated authority.
Navigate escalations and complex client situations with executive-level stakeholders on both the client and Intapp sides, developing and executing recovery plans that protect relationships and delivery outcomes.
Build and maintain trusted advisor relationships with client executive stakeholders, proactively managing satisfaction and identifying opportunities to expand the value Intapp delivers; generate referenceable outcomes that support sales and renewals.
Champion Intapp’s delivery methodology and data quality standards, and actively contribute to process improvement by identifying patterns across engagements and sharing recommendations with delivery leadership.
Close out engagements with rigor, passing project deliverables and documentation to operations and capturing lessons learned to improve future delivery.