Senior Engagement Manager, AI Solutions Delivery

Workday•Pleasanton, NV

4d•$116,600 - $207,200•Hybrid

About The Position

Workday is seeking an experienced Senior Engagement Manager, AI Solutions Delivery to lead Workday’s AI solution deployments across its expanding portfolio, including HiredScore, Evisort, Paradox, and other AI-enabled capabilities. This role involves applying and evolving the Workday AI Delivery Framework to ensure customers achieve measurable value through safe, scalable, and ethical AI adoption. The Engagement Manager will lead complex, concurrent AI deployments, orchestrating efforts across Delivery, Consulting, Product, and Data Science teams, including collaboration with Technical Implementation Managers. This position is key to maturing Workday's AI delivery processes, resolving complex challenges, and driving delivery excellence. The role is accountable for implementation outcomes, project quality, and profitability, requiring the development of key delivery artifacts and adherence to Workday’s AI deployment standards. Collaboration with customer project managers and executive sponsors is essential for clarity, alignment, and business value realization. The Senior Engagement Manager will also guide internal pod teams and Workday Deployment Partners to ensure consistency and quality in AI solution implementations.

Requirements

8+ years’ experience leading complex solution implementations (FIN, and/or HCM deployments) with demonstrable experience in AI-enabled or data-centric transformation initiatives, involving model deployment, data integration, or ML-based automation technology
6+ years proven ability to manage cross-functional SaaS delivery spanning Product and Implementation teams with measurable skills in program governance, risk management, and stakeholder alignment
6+ years engaging with executive stakeholders to translate technical outcomes into business value, with the ability to build trust and drive clarity across diverse stakeholder groups
6+ years developing teams, mentoring others, and leading through ambiguity with prior consulting experience with SaaS enterprise clients or within complex product organizations
Project Management Certification
Understanding of AI and ML concepts — such as data quality, model training/inference, bias monitoring, and ethical AI principles
Passion for shaping the future of responsible, human-centered AI adoption within enterprise delivery
Excellent communication and negotiation skills
Willingness and ability to travel internationally as required.

Nice To Haves

3+ years' experience managing Workday deployments
Global complex deployment experience
ACP or SCRUM Maser certification a plus
Ability to support global customers across multiple time zones

Responsibilities

Lead one or more AI solution deployments concurrently, including Workday AI products and acquired solutions (e.g., HiredScore, Evisort)
Own end-to-end delivery execution, ensuring on-time, on-budget, and high-quality implementations aligned to the AI Delivery Framework
Partner with Consulting, Product, and Customer AI teams to triage and resolve issues related to model performance, data quality, and AI governance
Present at Executive Steering Committees, providing transparency on AI risks, model outcomes, and adoption progress
Support pre-sales activities as requested, helping shape delivery approaches and Statements of Work for AI-enabled opportunities
Coach and mentor Workday and partner resources in AI deployment practices, data literacy, and model lifecycle management
Contribute to the ongoing evolution of the Workday AI Delivery Framework by bringing field learnings to refine methodology, tools, and best practices
Facilitate the transition from deployment to steady-state operations, ensuring a seamless handoff to the CSM and Workday Support teams