Senior Engagement Director, Medical Communications (Client Services)

Klick • Philadelphia, PA

8h • Hybrid

About The Position

The Senior Engagement Director in Medical Communications is responsible for shaping strategic partnerships, driving business growth, and ensuring delivery excellence across complex medical communications engagements. This role partners with executive client stakeholders and cross-functional leadership to define long-term engagement strategies that advance scientific communications objectives while delivering measurable business impact. The Senior Engagement Director provides strategic oversight across multiple programs, mentors senior team members, and plays a key role in growing Klick's Medical Communications business.

Requirements

• 10+ years of experience leading medical communications, healthcare communications, or life sciences agency engagements, including ownership of complex, multi-brand client portfolios.
• Demonstrated success developing medical communications strategies and leading executive-level client relationships across Commercial and Medical Affairs organizations within the pharmaceutical or biotechnology industry.
• Proven experience leading multidisciplinary teams across Medical, Strategy, Creative, Digital, Regulatory, and Client Services while delivering measurable business and client outcomes.
• Demonstrated success leading business development initiatives, including strategic proposals, competitive pitches, and organic account growth resulting in expanded client partnerships.
• Strong financial management experience overseeing forecasting, budgeting, profitability, resource planning, and operational performance across multiple client engagements.
• Bachelor's degree in Business, Science, Life Sciences, or a related discipline required.

Nice To Haves

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience representing an agency or organization through conference presentations, thought leadership, or industry speaking engagements.
• Demonstrated success building strategic partnerships with executive client stakeholders across global pharmaceutical organizations.
• Experience developing innovative medical communications programs leveraging digital engagement, omnichannel communications, and emerging technologies.
• Experience mentoring senior leaders and contributing to organizational capability building, succession planning, and practice growth.
• Advanced degree preferred.

Responsibilities

• Lead executive-level client partnerships by developing long-term medical communications strategies, facilitating strategic planning sessions, and serving as the senior advisor across complex engagements.
• Direct cross-functional teams spanning Client Services, Medical, Strategy, Creative, Digital, and Regulatory to deliver integrated medical communications programs that achieve client and business objectives.
• Drive business growth by leading new business pitches, developing strategic proposals, expanding existing client partnerships, and identifying opportunities for innovative medical communications solutions.
• Guide financial performance by overseeing portfolio forecasting, budgets, resource planning, profitability, and operational excellence across multiple client engagements.
• Mentor Engagement Directors and Client Services team members while fostering a culture of collaboration, innovation, scientific excellence, and continuous improvement across the Medical Communications practice.

Benefits

• Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work
• Commitment to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
• Consciously creating a culture where everyone can thrive and grow in their careers.
• Belief that best work comes from diverse backgrounds, perspectives, and skills.
• Commitment to developing an inclusive, barrier-free recruitment process and work environment.
• Accessibility accommodations available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior