Client Services Director - Medical Communications

Avalere Health • Philadelphia, PA

5d • Hybrid

About The Position

Avalere Health is seeking a Client Services Director to lead a portfolio of oncology accounts with strong growth potential. This role involves partnering with an established client base to deliver impactful publications and medical affairs programs. Reporting to the Business Director, the Client Services Director will play a key role in shaping account strategy, driving growth, and ensuring the overall health of their accounts. The position combines leadership and delivery oversight, with a primary focus on publications (approximately 70%) and broader medical affairs deliverables. The role requires working closely with a talented cross-functional team to integrate scientific excellence and commercial insight for high-quality, strategically aligned programs. The Client Services Director will lead and develop a team, fostering collaboration, accountability, and high performance. As a senior leader, they will contribute to the wider leadership agenda, supporting the Business Director in shaping capability development, driving best practice, and contributing to the overall success and growth of the unit.

Requirements

• Extensive client services experience in medical communications, with a strong track record across both publications and medical affairs deliverables.
• Proven leadership expertise, including managing and developing high performing teams.
• Commercially focused, with experience identifying and driving account growth opportunities.
• A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI.
• Comfortable contributing to broader unit leadership, helping shape team capability and business performance.

Responsibilities

• Lead and oversee delivery across oncology accounts, ensuring excellence across publications and medical affairs programmes.
• Provide strategic direction to clients, driving alignment between scientific value and commercial objectives.
• Identify and develop organic growth opportunities within existing accounts, contributing to overall revenue growth.
• Build and maintain strong, trusted relationships with senior client stakeholders.
• Lead, coach, and develop a high-performing client services team, fostering a culture of accountability and continuous improvement.
• Oversee programme delivery to ensure quality, timelines, and financial targets are consistently met.
• Partner closely with cross-functional teams across scientific, editorial, project management, creative, digital to deliver integrated solutions.
• Contribute to new business opportunities, including proposal development and pitches.
• Support the Business Director in shaping account strategy, capability development, and broader unit initiatives.
• Ensure best practices, processes, and compliance standards are upheld across all programmes.

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested)
• Life insurance
• Disability coverage
• Medical, dental, and vision plans
• Flexible working arrangements, including hybrid and remote work
• Option to work from anywhere across the globe two weeks each year
• 20 vacation days
• One personal well-being day
• Recognition of 9 public holidays
• Gifted end-of-year holidays
• Early Summer Friday finish in June, July, and August
• Free counselling through employee assistance program
• Personalized health support
• Enhanced maternity, paternity, family leave
• Fertility policies
• Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed