Senior Engagement and Performance Coordinator
State of Oklahoma•Oklahoma City, OK
•Onsite
About The Position
The Engagement & Performance Coordinator supports the SoonerSelect program by leading and coordinating stakeholder engagement, program training, contract performance documentation, and cross-functional communication. This position serves as a key liaison between internal teams and external partners, including Contracted Entities (CEs), other state agencies, and community stakeholders. The role is responsible for promoting collaboration, tracking performance outcomes, maintaining internal process documentation, and supporting continuous improvement across SoonerSelect operations.
Requirements
- Bachelor’s degree and 4 years of professional experience OR An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education
- Strong understanding of Medicaid managed care operations, stakeholder engagement strategies, and performance monitoring.
- Excellent skills in project coordination, communication, documentation, and cross-functional collaboration.
- Ability to develop training materials, maintain organized records, and track issue resolution.
- Korn Ferry competencies: Collaborates, Plans and Aligns, Communicates Effectively.
Nice To Haves
- Experience with Medicaid or managed care programs
- Experience facilitating trainings or large-scale stakeholder engagements
- Experience with project implementation, contract oversight, or policy analysis
- Familiarity with CMS regulations and state program audit requirements
Responsibilities
- Coordinate stakeholder engagement activities such as roundtables, trainings, listening sessions, and public forums with internal and external partners.
- Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
- Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
- Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
- Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.
- Maintain organized and audit-ready documentation of stakeholder interactions, SOPs, policy reviews, and CMS correspondence.
- Coordinate SoonerSelect Operations projects and implementations in alignment with TMO efforts and change management priorities.
- Serve as the internal point of contact for specialized tools, data dashboards, and ticketing systems, ensuring data is reported accurately and timely.
- Facilitate communication across departments to ensure consistency in messaging, workflows, and compliance-related updates.
- Other duties as assigned.
Benefits
- Generous state-paid benefit allowance to offset insurance premiums.
- A wide selection of insurance plans with no pre-existing condition exclusions.
- Flexible Spending Accounts for health care and dependent care.
- Retirement Savings Plan with employer contributions.
- 11 paid holidays annually.
- 15 days of vacation and 15 days of sick leave in the first year.
- Longevity Bonus recognizing years of public service.
- Public Service Loan Forgiveness eligibility and tuition reimbursement.
- Wellness benefits, including an on-site gym and fitness center discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
