Provider Engagement and Performance Specialist II

L.A. Care Health Plan•Los Angeles, CA

3d•$77,265 - $123,625•Onsite

About The Position

The Provider Engagement and Performance Specialist II participates in the planning, coordination, and execution of provider engagement activities and initiatives that strengthen relationships with internal stakeholders, contracted providers, and external partners. This position develops and maintains engagement materials and documentation and ensures stakeholders have timely and accurate information. The Specialist II monitors engagement projects and partnership activities, provides status updates, and insights to key stakeholders. This position supports the implementation and ongoing monitoring of provider engagement initiatives, ensuring activities remain aligned with organizational objectives, operational standards, contractual requirements, and applicable regulatory and compliance requirements. The Specialist II maintains accurate records, supporting audit and compliance activities. This position works collaboratively with cross-functional teams and provider partners to identify opportunities for improvement and support the overall effectiveness of provider engagement and performance initiatives.

Requirements

At least 3 years of experience in healthcare administration or provider support roles in a healthcare environment.
Experience coordinating cross-functional initiatives and using data to improve outcomes.
Experience supporting program execution, regulatory review, and documentation within healthcare or network operations environments.
Strong organizational and administrative skills.
Attention to detail skills, with the ability to handle multiple tasks.
Ability to prioritize assignments and adapt to shifting priorities.
Strong written and verbal communication, resourcefulness, and proactive problem-solving skills, with the ability to provide support and build productive relationships with providers and internal stakeholders.
Knowledge of healthcare operations.
Ability to effectively manage key stakeholders.
Knowledge and familiar with provider engagement processes, with the ability to navigate the complexities of partnership management.
Travel to offsite locations for work required.

Nice To Haves

In lieu of degree, equivalent education and/or experience may be considered.

Responsibilities

Organizes and schedules meetings, forums, and engagement activities with internal and external partners by coordinating calendars, sending invitations, and ensuring participants receive timely information.
Cultivates reliable, professional relationships that streamline workflows and support a collaborative work environment.
Monitors the status of ongoing partnerships and engagement projects by tracking milestones, deliverables, and outcomes.
Responsible for internal records updates to reflect progress, providing key stakeholders with clear, actionable insights.
Tracks provider engagement activities, partnership goals, and outcomes to maintain alignment with departmental objectives and identify opportunities for timely adjustments to engagement strategies.
Prepares comprehensive meeting materials and maintains accurate and up-to-date documentation ensuring compliance with organizational standards.
Participates in the ongoing collaboration among team members and providers.
Identifies and resolves individual provider concerns, independently eliminating barriers to ensure operational efficiency.
Serves as a dedicated point of contact for resolving provider issues, navigating internal roadblocks to deliver timely solutions.
Monitors adherence to regulatory and organizational requirements that support the compliance efforts.
Gathers and organizes documentation for audits, prepares compliance reports, and ensures engagement activities meet established standards, supporting transparency, accountability, and compliance across provider partnerships.
Manages correspondence, coordinating communications with providers and internal stakeholders, and day-to-day engagement activities to ensure efficient execution of team priorities and strategic objectives.
Performs other duties as assigned.