Senior Endpoint Platform Engineer

Graco•Minneapolis, MN

9d•$98,300 - $172,000

About The Position

The Senior Endpoint Platform Engineer defines and operates Graco’s enterprise endpoint management platform, delivering secure, reliable, and scalable device services across global office, remote, and manufacturing environments. The role owns endpoint architecture, standards, and platform strategy for Intune/Autopilot and Jamf/macOS, including compliance, provisioning, application delivery, and patch management. The engineer drives platform health through engineering design, telemetry, and continuous improvement, partnering with Cybersecurity, Infrastructure, and Service Desk teams to ensure stable, scalable endpoint services. The position serves as the senior escalation point for complex or systemic endpoint issues and helps continuously improve the digital workplace environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
At least 5 years of experience engineering enterprise endpoint environments.
Deep hands-on expertise with Microsoft Intune, Autopilot, endpoint compliance, update strategies, and application lifecycle management.
Strong experience with macOS enterprise management using Jamf or equivalent tooling.
Demonstrated ability to design endpoint architectures and lead cross-functional technical solutions.
Experience supporting manufacturing or operationally critical environments.
Ability to operate at both technical and platform levels and translate business needs into endpoint solutions.
Experience influencing cross-functional teams, including Security, Infrastructure, and Service Delivery.
Legally authorized to work in the United States on a permanent and unrestricted basis; temporary employment authorization is not eligible, and immigration sponsorship is not available.

Nice To Haves

Master’s degree in a relevant technical field.
Jamf 200/300/400 certifications or equivalent macOS management certifications.
Experience working in global manufacturing organizations.
Experience supporting cloud modernization or digital workplace transformation initiatives.

Responsibilities

Ensure consistent, reliable endpoint services across office, remote, and manufacturing environments.
Design platform standards and guardrails that reduce incidents and improve Service Desk effectiveness.
Balance security, usability, and operational requirements when designing endpoint solutions.
Communicate platform changes, risks, and known issues clearly to IT partners and stakeholders when user or production impact is expected.
Own endpoint architecture, standards, and core platforms, including Intune, Autopilot, and Jamf.
Define and maintain provisioning models, compliance baselines, application delivery, and configuration standards.
Lead the design and implementation of endpoint solutions for enterprise and manufacturing environments.
Partner with Security to define and enforce endpoint compliance, access, and protection standards.
Act as a Tier 3 escalation point for complex endpoint issues involving Windows, macOS, iOS, and Android.
Lead root-cause analysis and resolution of systemic endpoint issues, including enrollment failures, policy conflicts, configuration drift, and update failures.
Support high-impact issues affecting shared workstations, role-based devices, and manufacturing environments.
Partner with Service Desk, Security, and Infrastructure teams to implement permanent corrective actions.
Drive continuous improvement, with an emphasis on automating endpoint platforms, tooling, and operational processes.
Define, maintain, and improve endpoint standards, reference architectures, and troubleshooting playbooks.
Use telemetry and trend analysis to improve platform stability and reduce operational noise.
Serve as a senior escalation resource in an on-call rotation for critical endpoint platform incidents.
Respond to business-critical endpoint failures outside standard business hours when required.
Coordinate cross-team responses during outages or high-impact endpoint events.