Senior Endpoint Analyst - Enterprise Endpoint Compute

CIBC•Toronto, ON

2d•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll join CIBC’s Enterprise Endpoint Compute team as a Senior Endpoint Analyst, supporting the quality and reliability of Windows endpoint solutions before they are deployed at enterprise scale. In this role, you’ll work hands-on in the endpoint lab to validate operating systems, hardware, drivers, firmware, and automation solutions. You’ll partner closely with endpoint engineers to ensure solutions produce consistent, repeatable results and meet defined quality standards. You’ll also clearly communicate findings, test outcomes, and remediation recommendations to technical partners to support informed decision-making. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

3+ years of experience in a technical endpoint, lab, or systems support environment.
Hands-on exposure to endpoint computer hardware and peripherals.
Experience with Windows operating systems (Windows 10/11).
Experience with endpoint upgrades involving operating systems, drivers, and firmware.
Experience with PowerShell scripting for test execution and troubleshooting.
Experience with the preparation, execution, and documentation of structured test cases and results.
Ability to communicate technical concepts clearly.
Ability to walk others through thought process when troubleshooting complex issues.
Passion for clients and understanding the importance of delivering reliable, high-quality solutions that support a positive client experience.
Embrace and champion change, continuously evolving thinking and work methods to deliver better outcomes.
Driven by collective success, believing collaboration can transform good ideas into great ones.
Values matter, bringing real self to work and living CIBC’s values of trust, teamwork, and accountability.

Nice To Haves

Knowledge of cloud technologies and virtualization platforms such as Azure, Hyper-V, or ESXi.
Knowledge of configuration management.
Knowledge of performance benchmarking.
Knowledge of basic networking concepts.
Knowledge of automation tools used in testing environments.

Responsibilities

Support the quality and reliability of Windows endpoint solutions before they are deployed at enterprise scale.
Work hands-on in the endpoint lab to validate operating systems, hardware, drivers, firmware, and automation solutions.
Partner closely with endpoint engineers to ensure solutions produce consistent, repeatable results and meet defined quality standards.
Clearly communicate findings, test outcomes, and remediation recommendations to technical partners to support informed decision-making.
Validate solutions, troubleshoot functional and test scripts, and clearly communicate findings, technical concepts, and remediation steps.
Present structured updates, document outcomes effectively, and provide actionable feedback that supports high-quality engineering outcomes.
Execute structured test cases for Windows 10/11 deployments, upgrades, drivers, firmware, and endpoint automation with a high degree of accuracy.
Ensure results are recorded correctly, distinguish true defects from process deviations, and support successful validation before changes move into production.
Apply critical thinking to identify defects, variances, and failure scenarios, including non-standard or destructive testing conditions.
Analyze outcomes to determine root causes and help prevent repeat issues at enterprise scale.
Clearly articulate troubleshooting approach, root cause analysis, and recommended solutions to technical stakeholders.
Help ensure repeatable, predictable results across testing cycles by validating hardware builds, operating systems, and automation in lab environments that closely align with production standards.
Demonstrate curiosity and a willingness to grow technical skills, expanding knowledge of endpoint technologies, automation, and testing practices while contributing to ongoing improvement initiatives.
Actively share insights and learnings with the team to improve collective outcomes.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development