Senior Enablement Program Manager

Litera•USA - Pennsylvania, PA

2d•Hybrid

About The Position

As a Senior Enablement Program Manager at Litera, you will serve as a strategic leader working in close partnership with the Director of Internal and Customer Enablement to shape and execute a comprehensive enablement strategy across the entire organization. Your scope spans the full Litera product portfolio — equipping internal teams and external customers alike with the knowledge and skills to successfully support, implement, and use Litera’s solutions. You bring a data-informed approach to program management, deep expertise in the legal tech landscape, and the ability to leverage cutting-edge AI and learning technologies to push the boundaries of what great enablement looks like. You will collaborate with stakeholders across Product, Engineering, Professional Services, Customer Success, and beyond to ensure that every Litera product is met with best-in-class enablement at scale.

Requirements

Demonstrated leadership skills and attention to detail with a track record of operational excellence.
A strategic problem solver and critical thinker dedicated to continuous improvement.
Prior experience in a senior enablement, training, or program management role.
Strong facilitation and presentation skills, with the ability to engage and motivate diverse learners.
Ability to collaborate with and influence internal stakeholders to assess and meet learning objectives.
Proficiency in Microsoft Office and familiarity with Learning Management Systems (LMS).
Commitment to staying current with advancements in AI and learning technologies and applying them to create impactful experiences.
Effective communication skills, both written and verbal, across all levels of the organization.
Strong organizational and prioritization abilities with a commitment to meeting milestones and deadlines.
Sound time management skills with comfort working independently and taking ownership of initiatives.

Nice To Haves

10+ years of experience in an enablement, learning & development, or training role within the legal tech industry.
Proven track record of designing and delivering impactful enablement programs at scale across a complex, multi-product environment.
Experience developing enablement for both internal audiences (support, implementation, sales, customer success) and external customers.
Experience designing learning leveraging AI tools (Copilot, Claude, etc.).
Demonstrated ability to assess learning needs and measure program effectiveness through data and feedback.
Experience working with diverse, global teams and audiences.
Availability to occasionally work early/late hours to accommodate a global audience.

Responsibilities

Work in close partnership with the Director of Internal and Customer Enablement to shape and execute a whole-organization technical enablement strategy covering all Litera products.
Own and scale enablement programs that address the full product lifecycle — from implementation and onboarding through ongoing adoption and advanced use — for both internal teams and external customers.
Lead the end-to-end lifecycle of enablement programs, including intake, prioritization, curriculum design, delivery, assessment, and iteration.
Standardize enablement excellence by overseeing the development of high-quality, scalable training assets accessible to a diverse, global audience.
Utilize enablement as a change management engine across the organization, championing continuous improvement, operational rigor, and learning as a core capability.
Facilitate live and virtual training sessions and workshops on Litera products tailored to diverse audiences — including internal staff, implementation teams, support teams, and external customers.
Collaborate with internal clients and stakeholders to identify learning needs, diagnose skill and knowledge gaps, and recommend appropriate enablement solutions.
Design and deliver engaging training content as needed, ensuring relevance, interactivity, and alignment with product and business objectives.
Maintain accurate records of training activities, participant progress, and program outcomes.
Partner cross-functionally with Product, Engineering, Professional Services, Customer Success, and Enablement peers to ensure programs are aligned with real-world product use cases, upcoming releases, and customer impact across all Litera solutions.
Partner with subject matter experts to ensure training content is technically accurate, current, and aligned with organizational goals.
Define, track, and analyze enablement metrics and effectiveness indicators to drive continuous program improvement and demonstrate business impact.
Stay current with advancements in AI and learning technologies, integrating cutting-edge tools — such as Copilot and ChatGPT — to maximize learner engagement and program effectiveness.