Senior Employee Relations Officer
About The Position
The Senior Employee Relations Officer serves as the primary contact for highly complex and sensitive employee relations matters across business units, guiding matters toward solutions that align with the Bank’s culture and values. The role analyzes employee relations and turnover data to identify trends and opportunities to support a positive work environment and improve retention. The position advises managers on performance management, discipline, separations, conflict resolution, and employee engagement; leads workplace investigations and manages the employee relations hotline; and coordinates with legal counsel on agency investigations and employment-related claims. It also oversees documentation and governance for employee issues and exits, develops leadership training, supports unemployment claims and hearings, and assists with other Human Resources projects as needed. The role requires a bachelor’s degree and at least seven years of related or HR generalist experience with demonstrated employee relations experience. PHR/SPHR or CP/SCP certification is preferred. Travel may be required for investigations or meetings and is anticipated to be less than 20% of the time.
Requirements
- Bachelor’s degree required.
- At least 7 years of related experience or HR generalist experience with demonstrated employee relations experience required.
- Knowledge of current federal and state labor laws and regulations, including Title VII, EEOC, and FLSA.
- Strong writing skills for employee relations documentation.
- Strong computer skills, including Microsoft Office and intermediate Excel skills, and experience with HRIS systems.
- Sound judgment to mitigate risk, assess the importance and validity of information, form fact-based opinions, solve problems, and make formal recommendations.
- Willingness to travel as needed for investigations and/or meetings; anticipated travel is less than 20% of the time.
Nice To Haves
- PHR/SPHR or CP/SCP certification preferred.
Responsibilities
- Serve as the primary contact for employee relations matters and advise managers on performance management, discipline, and separation processes.
- Guide managers on disciplinary coaching matters and review and edit disciplinary action documentation.
- Build relationships with managers across business lines by proactively scheduling one-on-one meetings to understand team challenges and concerns.
- Coordinate with legal counsel and investigate and draft responses to EEOC, DOL, and legal claims for the Chief Human Resources Officer’s final approval.
- Escalate issues to the Chief Human Resources Officer with recommendations as appropriate.
- Lead workplace investigations involving conflicts, harassment, discrimination, retaliation, and other work-rule violations.
- Manage the employee relations hotline, track case progress, conduct investigatory interviews, collect and analyze evidence, write investigation summaries, and deliver debriefs while ensuring compliance with company policy and legal requirements.
- Track and analyze employee turnover data to identify trends, recurring concerns, and retention opportunities.
- Conduct confidential exit interviews, document feedback, and assess common reasons for employee departures.
- Prepare reports on findings and partner with Human Resources and management to recommend actions that improve engagement, address workplace concerns, and reduce preventable turnover.
- Identify potential employee relations issues and develop preventive measures; coach and advise supervisors on employee relations, performance management, conflict resolution, and engagement.
- Lead governance on employee issues and exits, ensuring proper documentation and adherence to practices.
- Monitor labor laws, regulations, and industry trends related to employee relations and recommend policy and program enhancements.
- Collaborate with legal counsel on employment matters, including agency investigations and employment litigation, to ensure compliance.
- Develop and deliver leadership training on employee relations and investigation best practices.
- Coordinate unemployment claims with the vendor and attend unemployment hearings.
- Review performance evaluation results to assist leadership with coaching or performance improvement plans and provide follow-up reports to the Chief Human Resources Officer.
- Lead or assist with special Human Resources projects and support other Human Resources functions as needed.
Benefits
- Comprehensive healthcare and well-being benefits
- Paid family leave and parental leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401(k) plan with company match
- Dental coverage
- Vision coverage
- HSA match
- Paid holidays
- Performance-based bonuses
- Discretionary short-term incentives, such as bonuses, incentives, and/or commission
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What This Job Offers
Job Type
Full-time
Career Level
Senior
