Senior Employee Relations Officer
About The Position
The Senior Employee Relations Officer serves as the primary contact for highly complex and sensitive employee relations matters across multiple business units. The role provides guidance and support to managers, leads investigations, analyzes employee relations and turnover data, and recommends solutions aligned with the Bank’s culture and values. It also supports compliance with applicable laws and company policies, strengthens leadership practices, and helps promote a positive work environment. The position partners with managers, senior management, Human Resources, and legal counsel on employee concerns, performance management, workplace investigations, employment claims, and related matters. It also develops and delivers leadership training, coordinates unemployment claims, and supports special Human Resources projects and other departmental functions as needed. Travel may be required for investigations or meetings and is anticipated to be less than 20% of the time.
Requirements
- Bachelor’s degree required.
- Seven or more years of related experience, or HR generalist experience with demonstrated employee relations experience, required.
- Knowledge of current federal and state labor laws and regulations, including Title VII, EEOC, and FLSA.
- Strong writing skills for documenting employee relations matters.
- Strong computer skills, including Microsoft Office and intermediate Excel skills, and experience with HRIS systems.
- Sound judgment to mitigate risk, assess the importance and validity of information, form fact-based opinions, solve problems, and make formal recommendations.
- Willingness to travel as needed for investigations and/or meetings; anticipated to be less than 20% of the time.
Nice To Haves
- PHR/SPHR or CP/SCP certification preferred.
Responsibilities
- Serve as the primary contact for employee relations matters and advise managers on performance management, discipline, and separation processes.
- Guide managers on disciplinary coaching and review and edit disciplinary action documentation.
- Build relationships with managers across business lines through proactive one-on-one meetings to understand team challenges and concerns.
- Coordinate with legal counsel, investigate claims, and draft responses to EEOC, DOL, and legal claims for the Chief Human Resources Officer’s final approval.
- Escalate issues to the Chief Human Resources Officer and provide recommendations as appropriate.
- Lead workplace investigations into conflicts, harassment, discrimination, retaliation, and other work-rule violations.
- Manage the employee relations hotline, track case progress, conduct investigative interviews, collect and analyze evidence, prepare investigation summaries, and deliver debriefs while ensuring compliance with policy and legal requirements.
- Track and analyze employee turnover data to identify trends, recurring concerns, and retention opportunities.
- Conduct confidential exit interviews, document feedback, and assess common reasons for departures.
- Prepare reports and partner with Human Resources and management to recommend actions that improve engagement, address workplace concerns, and reduce preventable turnover.
- Identify potential employee relations issues and develop preventive measures.
- Coach and advise supervisors on employee relations, performance management, conflict resolution, and employee engagement; promote supervisory skills and consistent policy application.
- Lead governance on employee issues and exits, ensuring proper documentation and adherence to practices.
- Monitor labor laws, regulations, and industry trends related to employee relations and recommend policy and program enhancements.
- Collaborate with legal counsel on employment matters, agency investigations, and employment litigation to support legal compliance.
- Develop and deliver leadership training on employee relations and investigation best practices.
- Coordinate unemployment claims with the vendor and attend unemployment hearings.
- Review performance evaluation results to assist leadership with coaching or performance improvement plans, and provide follow-up reports to the Chief Human Resources Officer.
- Lead or assist with special Human Resources projects.
- Support other Human Resources functions as needed.
Benefits
- Comprehensive healthcare and well-being benefits.
- Paid family leave and generous paid time off.
- Banking perks.
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- 401(k) plan with company match.
- Dental and vision coverage with HSA match.
- Paid holidays.
- Performance-based bonuses or other discretionary short-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
