Senior Employee Benefits Advocate
Brown & Brown Insurance•Oak Brook, IL
•$32 - $44•Onsite
About The Position
Employee Advocacy Services (EAS) provides employees with support and guidance to help them navigate their benefits with confidence. This includes assistance with benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns. The purpose of these services is to enhance employee well-being, improve workplace productivity, and strengthen the overall value of the company’s benefits package—ultimately contributing to long term organizational success.
Requirements
- High School diploma
- Knowledge of MS outlook, Word, Excel
- Knowledge and use of the Internet to access Ins. Companies for PPO/HMO Networks and to obtain information for Insurance Legislation
- Familiarity with claims process, CPT codes, ICD10 codes, medical and insurance terminology, a plus
Nice To Haves
- College Degree (preferred)
- 1-3 years of experience with employee benefits (preferred)
Responsibilities
- Team Lead for the EAS team overseeing the department by assigning tasks, providing training/assistance to team as needed, handle complex inquiries, manages quarterly reporting, and attends client or prospect meetings as needed.
- Respond to inquiries from clients by email, letters or telephone regarding benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns.
- Advocating and reviewing of claim detail for corrective processing and benefits application.
- Obtain and review Contracts, Summary Plan Descriptions and Schedules of Benefits from Carriers to properly explain benefits and/or use for claim review
- Follow up with Carriers and/or providers for status on claim issues
- Pull employee/dependent details, id cards, as well as provider searches via various carrier systems
- Enter all inquiries and notes in internal systems for tracking
- Work as a team with Employee Advocacy Department as well as producers, account executives, and account managers.
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
