Senior Eligibility Specialist

STEPFORWARD•Cleveland, OH

7d•$22 - $24•Onsite

About The Position

The purpose of this classification is to assist customers who are seeking information and services through the Energy Assistance Program and to follow agency, local, state and federal regulations, guidelines, policies and procedures. This role utilizes administrative and technical office skills with knowledge of Agency policy, practices and procedures necessary to provide department/office support. The specialist will address complaints, complements and inquiries, assist and handle phone interviews for agency personnel when necessary, organize and maintain appeal files and records, facilitate home visit scheduling, requests logs and ensures internal client needs are met based on policies, procedures and guidelines as mandated. They will provide and acquire specific information needed to complete the application process for those with special circumstances (i.e., home bound clients) and ensure benefits are provided to those that qualify. The role also composes and prepares routine correspondence for mail out(s). Additionally, the specialist operates a variety of automated information processing equipment to handle complaints, feedback forms and inquiries, correspondence and other documentation to include but not limited to preparing appeal files for review; coordinating inter-office functions within departments; preparing office supply requisitions & maintaining, stockroom inventory, office equipment, etc.; to include computer supplies and office supply maintenance. The role also assists in building training workshops to include creating agendas; planning events documentation; acquiring supplies and catering services (if needed), setting up meetings; setting up audio/visual equipment and preparing seating arrangements for conference attendees as needed. The specialist attends and participates in meetings, trainings, conferences, seminars and workshops for professional development purposes, internal and external client engagement and to establish best practices in improving job knowledge, ability and skill.

Requirements

High School Diploma or GED required
Three years of work experience in office administration or proven ability to manage large scale projects for a large Social Services Agency or in a related field
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s)

Nice To Haves

College level course work preferred

Responsibilities

Utilizes administrative and technical office skills with knowledge of Agency policy, practices and procedures necessary to provide department/office support
Address complaints, complements and inquiries
Assist and handle phone interviews for agency personnel when necessary
Organizes and maintains appeal files and records
Facilitate home visit scheduling, requests logs and ensures internal client needs are met based on policies, procedures and guidelines as mandated
Provide & acquire specific information needed to complete the application process for those with special circumstances (i.e., home bound clients) and ensure benefits are provided to those that qualify
Composes and prepares routine correspondence for mail out(s)
Operates a variety of automated information processing equipment to handle complaints, feedback forms and inquiries, correspondence and other documentation
Preparing appeal files for review
Coordinating inter-office functions within departments
Preparing office supply requisitions & maintaining, stockroom inventory, office equipment, etc.
Assists in building training workshops to include creating agendas; planning events documentation; acquiring supplies and catering services (if needed), setting up meetings; setting up audio/visual equipment and preparing seating arrangements for conference attendees as needed
Attends and participates in meetings, trainings, conferences, seminars and workshops for professional development purposes, internal and external client engagement and to establish best practices in improving job knowledge, ability and skill
Performs other related duties as required