Allscripts Informatics Specialist (Camden, SC)

Kintegra Health•Camden, SC

7h•Onsite

About The Position

The Senior EHR & Practice Management Informatics Specialist serves as the organization’s primary resource for administration, support, optimization, and ongoing improvement of the Allscripts/Veradigm Professional EHR and Practice Management platforms. The role bridges clinical operations, practice management, and information technology to help providers and staff use technology effectively in support of patient care and business operations. The specialist provides hands-on application support in an ambulatory healthcare setting and applies knowledge of clinical workflows, revenue cycle operations, end-user support, training, and healthcare interoperability. The role advises organizational leadership and clinical teams while driving continuous system improvement initiatives. Work is primarily office-based, with regular interaction with clinical and administrative personnel. Occasional travel between organizational locations and occasional after-hours support for upgrades, maintenance, or critical issue resolution may be required.

Requirements

Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, Nursing, Clinical Operations, or a related field, or an equivalent combination of education and experience.
At least three years of direct experience supporting Allscripts Professional EHR and/or Practice Management systems.
Experience supporting ambulatory healthcare organizations, physician practices, community health centers, or multi-site clinical environments.
Understanding of clinical workflows, patient registration, scheduling, documentation, billing, and revenue cycle processes.
Experience troubleshooting application issues and collaborating with software vendors.
Strong analytical, problem-solving, and organizational skills.
Excellent verbal and written communication skills.
Ability to work independently while managing multiple priorities.
Expert knowledge of Allscripts/Veradigm Professional EHR and Practice Management systems.
Strong understanding of ambulatory clinical and operational workflows and ability to translate operational needs into technology solutions.
Strong customer service orientation and commitment to end-user success.
Ability to communicate effectively with clinical staff, executive leadership, vendors, and technical teams.
Excellent troubleshooting and critical-thinking skills, with strong documentation and organizational abilities.

Nice To Haves

Five or more years of experience supporting Allscripts/Veradigm Professional EHR and Practice Management systems.
Experience in a Federally Qualified Health Center (FQHC) environment.
Knowledge of healthcare interoperability standards, including HL7, CCD/C-CDA, FHIR, and Carequality.
Experience supporting laboratory, imaging, and health information exchange interfaces.
Familiarity with UDS, MIPS, PCMH, and other healthcare quality reporting initiatives.
Experience participating in EHR implementations, upgrades, and optimization projects.
SQL querying, reporting, or healthcare analytics experience.
Relevant healthcare informatics, EHR, or project management certifications.

Responsibilities

Serve as the primary subject matter expert for Allscripts/Veradigm Professional EHR and Practice Management applications.
Troubleshoot and resolve application issues reported by clinical and administrative staff; manage and prioritize support requests and ensure timely resolution.
Coordinate with Allscripts/Veradigm support teams and third-party vendors to resolve system issues and implement enhancements.
Maintain system configurations, templates, forms, provider preferences, scheduling configurations, and workflow settings.
Participate in testing and validation related to upgrades, patches, and new functionality.
Collaborate with clinical, administrative, and leadership teams to evaluate and improve workflows, and recommend and implement system and workflow changes.
Support development, maintenance, and optimization of clinical documentation templates and workflows, and help departments use EHR functionality to meet operational and clinical objectives.
Provide initial and ongoing end-user training, create user guides and other training materials, support new-employee onboarding, and serve as an escalation point for complex application issues and workflow questions.
Promote best practices in EHR and Practice Management system utilization.
Assist with quality reporting and performance improvement; analyze system data for trends, gaps, and optimization opportunities; and support population health, quality measure tracking, and value-based care initiatives.
Work with operational and clinical leadership to identify reporting needs and interpret EHR and Practice Management data; validate report accuracy and support data quality improvement.
Assist with management, monitoring, support, testing, validation, and troubleshooting of interfaces between the EHR and external systems.
Coordinate with laboratories, radiology providers, health information exchanges, payers, and technology vendors on interface issues; support interoperability solutions and maintain interface documentation.
Ensure system use aligns with organizational policies, security requirements, and regulatory standards; support HIPAA compliance and protection of patient health information.
Participate in system audits, risk assessments, and compliance activities; support application governance, change control, and documentation standards; promote standardization and best practices across departments.
Manage projects and priorities in a fast-paced healthcare environment.
Occasionally travel between organizational locations and participate in after-hours support for system upgrades, maintenance, or critical issue resolution, as needed.