Senior Education LMS Specialist

IHI•Boston, MA

2d•Remote

About The Position

The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years. IHI provides millions of people in health care with methods, tools, and resources to make care better, safer, and more equitable; convenes experts to enable knowledge sharing and peer-learning; and advises health systems and hospitals of all sizes in improving their systems and outcomes at scale. IHI's mission is to innovate and lead transformational improvement in health and health care worldwide. Reporting to the Director of Operations in the Education Business line, the Senior Education LMS Specialist will ensure the learning platform used by the IHI Education Department and associated processes are functional and optimized in support of IHI’s mission. In collaboration with multiple departments at IHI, the Senior Education LMS Specialist will manage the administration and support of content, users, reporting, and functionality of the LMS system.

Requirements

3-5 years working in a professional environment with 2 years focused on external customer-facing LMS administration
Bachelor’s degree in relevant field or equivalent work experience
Proven track record of successfully managing and administering complex Learning Management Systems
Intermediate to advanced proficiency in Microsoft Office suite
In partnership with IT, understanding of the specific LMS platform(s) being used, including its architecture, features, and configuration options
Familiarity with delivery of online education using an LMS
Knowledge of LMS administration tasks such as user management, course creation, enrollment management, and reporting
Familiarity with accessibility standards such as WCAG (Web Content Accessibility Guidelines) to ensure the LMS is accessible to users with disabilities.
Broad understanding of information technology principles and concepts
Strong knowledge of modern industry specifications such as SCORM, xAPI, cmi5 and how they are managed in an LMS environment
Strong interpersonal and communication skills to effectively collaborate with staff across multiple departments, instructors, and other stakeholders
Ability to communicate technical concepts to non-technical individuals in a clear and concise manner
Skill in providing user support and training on LMS functionalities to ensure smooth adoption and usage
Aptitude for identifying and analyzing complex technical issues related to the LMS and proposing appropriate solutions
Ability to troubleshoot and diagnose problems by systematically identifying root causes
Skill in analyzing data and generating reports to track LMS usage, performance, and user engagement
Ability to manage LMS-related projects, such as system upgrades, new feature implementation, or integration with other systems
Skill in planning, organizing, and prioritizing tasks to meet project deadlines
Experience in coordinating and collaborating with cross-functional teams for successful project execution
Willingness to stay updated with the latest trends and advancements in LMS technologies and e-learning industry
Ability to adapt to changing requirements, emerging technologies, and evolving user needs
Commitment to IHI Values of courage, love, equity, trust and impact
Commitment to equity, anti-racism, and the improvement of societal systems
Capability to work at a desk for long durations
Proficiency in using a computer, including typing, mouse handling, and other office equipment
Ability to read and view a computer screen for extended periods
Clear communication over phone and video calls
Access to a quiet, professional home office setup conducive to focused work and virtual meetings

Nice To Haves

Experience with externally/customer facing LMS Administration
Certification in LMS Administration (from any LMS vendor)
Technical Experience with Topclass (current LMS)
Familiarity with Association Management Systems (IHI currently uses iMIS) and integration with LMS
Occasionally requires lifting up to 25 lbs as needed

Responsibilities

Configure and maintain LMS for optimal functionality across various instructional formats while ensuring compliance with security and accessibility standards
Identify areas for improvement and propose solutions to enhance efficiency and learner experience in line with industry trends
Assist with managing the technical aspects of the education system, including user management, access control, and system troubleshooting
Maintain data integrity, course functionality, and organization within the education system in line with content policies and best practices
Create, update, and facilitate learning opportunities and resources for all education system users in line with their use of the system
Collaborate with stakeholders to define reporting requirements and enhance efficiency of generating and consuming data
Collaborate with internal and external stakeholders to align education system processes and functionalities with organizational goals
Support the Customer Experience team with first-line troubleshooting for customer education system-related issues
In partnership with IT, troubleshoot LMS-related issues including user testing, accessibility, and new configurations
Develop tools and resources that streamline workflows related to IHI customers and education products, ensuring compatibility with our education systems
Other duties as assigned