Senior Education & Adoption Manager

Siemens Healthineers

7d•$123,120 - $169,290•Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Lead the adoption of Point of Care Informatics solutions by driving customer onboarding, workflow optimization, user enablement, and sustained utilization across healthcare environments. Responsible for planning, coordinating, and monitoring adoption activities to ensure successful implementation and long-term value realization. Partner closely with commercial, service, implementation, and global teams to align solution deployment, standardize best practices, develop enablement materials, and improve customer outcomes. As a content and workflow owner, support continuous improvement of adoption playbooks, implementation approaches, and governance processes to accelerate time to value, strengthen user confidence, and increase consistency across customer sites. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Sr. Education & Adoption Manager, you will: • Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders. • Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence. • Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites. • Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey. • Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.

Requirements

Experience supporting point of care information systems and middleware, healthcare informatics, clinical systems, middleware, or digital solution implementations in customer-facing environments.
Understand how to analyze and improve point of care coordinator workflows, adoption barriers, and change management needs across decentralized care settings.
Strong communication and facilitation skills and can work effectively with customer IT teams, clinical stakeholders, service teams, and cross-functional collaborators.
Comfortable developing enablement content, adoption plans, and standard work that support onboarding, go-live readiness, and long-term utilization.
Demonstrate strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and stakeholders.
Demonstrate leadership and collaboration across organizational levels and are self-motivated in ambiguous, cross-functional environments.
Demonstrate strong command of the English language (spoken and written) and cultural sensitivity to interact effectively with diverse customer and stakeholder audiences.
Willingness to travel domestically as needed to support implementations, workflow assessments, customer meetings, and adoption activities.
Bachelor’s degree or equivalent experience in healthcare, informatics, information technology, clinical applications, or a related field required
Experience with healthcare IT, middleware, interoperability, or informatics solution deployment preferred
Minimum of 8-10 years of experience in customer-facing implementation, adoption, training, clinical applications, or informatics roles within healthcare or medical technology preferred

Nice To Haves

Knowledge of other languages is an advantage.

Responsibilities

Lead adoption of Point of Care Informatics solutions by coordinating onboarding, go-live readiness, workflow stabilization, and post-implementation follow-up for customers and internal stakeholders.
Assess current-state clinical and operational workflows, identify barriers to adoption, and recommend configuration, process, and training improvements that increase solution utilization and user confidence.
Develop and deliver enablement plans, adoption playbooks, and user education that support standardized implementation and effective use of informatics capabilities across customer sites.
Partner cross-functionally with sales, service, project management, implementation, IT, and global teams to align responsibilities, manage handoffs, and drive issue resolution throughout the customer adoption journey.
Track adoption indicators, customer health signals, and workflow outcomes to identify risks, support continuous improvement, and demonstrate value realization for informatics solutions.