Manager, Adoption Strategy

Ironclad•San Francisco, CA

5d•$158,000 - $168,000•Hybrid

About The Position

The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts. This role is technically credible and occasionally hands-on with the most strategic accounts, but primarily accountable for team output, hiring, coaching, and the consistency of the delivery methodology across the team's book of business.

Requirements

Bachelor's degree in business, computer science, or related field
6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management
Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar)
Demonstrated ability to build team processes and scale a practice through growth
Strong executive-facing communication skills for high-stakes client and internal escalations

Responsibilities

Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews
Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management
Stay directly involved with the team's highest-value or most technically complex accounts — supporting use case scoping, technical champion building, and proof-of-concept execution
Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality across the portfolio
Partner with Sales, Product, and Engineering leadership to represent the practice on strategic partnerships and escalations
Own hiring, onboarding, and headcount planning for the team as client demand scales
Report team performance and capacity to practice leadership, flagging risks and resourcing needs

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
Opportunity to help build the company you want to work at