Senior EdPlus Financial Intake Specialist

Arizona State University•Scottsdale, AZ

23d•Hybrid

About The Position

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. We’re seeking an EdPlus Financial Intake Specialist Senior to support peers on the Financial Intake Services team with advising, evaluating, and counseling of financial aid procedures and processes. Every day you will make a difference in the lives of others by contributing regularly to team meetings, managing their caseload systematically, prioritizing the needs of the team, and stepping in to assist with learner concerns and escalations as needed. You will be consistently involved in advancing the priorities of Financial Intake Services while supporting the mission of EdPlus.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Current employee of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Nice To Haves

Bachelor’s degree or higher in a related field.
Evidence of at least two years of experience as an EdPlus Financial Intake Specialist.
Experience with EdPlus at ASU Financial Intake Services’ policies and procedures.
Demonstrated ability to lead by example.
Demonstrated ability to stimulate and embrace change and gain the enthusiasm and cooperation of others.
Evidence of strong peer mentorship skills.
Demonstrated ability to quickly build positive and collaborative relationships and connect with others.
Consistently meets or exceeds Quality Assurance competencies measured by Lead.
Experience with problem resolution.
Evidence of strong critical thinking skills.
Evidence of effective, professional, and persuasive communication skills.
Evidence of ability to embrace and quickly implement feedback.

Responsibilities

Provides guidance, mentorship, and training to new specialists.
Consistently and reliably meets or exceeds established performance metrics.
Adapts easily to change and leads peers in making necessary changes.
Conducts proactive outreach to assigned student population to collect necessary financial documents while ensuring all paperwork is in place for financial aid certification.
Provides comprehensive counseling to students and their authorized family members regarding their financial aid eligibility through phone, SMS, Zoom, chat, and email.
Utilizes resources and critical thinking skills to solve problems, quickly make decisions, and provide the best experience to ASU Online students.
Participates in presentations and information sessions to advise prospective students and their families.
Works collaboratively with internal and external partners.
Assumes or coordinates other duties or projects as assigned or directed.