Senior EDI Manager, IT

TD SYNNEX • Mississauga, ON

2d • CA$150,000 - CA$180,000 • Hybrid

About The Position

The EDI Senior Manager provides strategic, operational, and technical leadership for TD SYNNEX’s EDI and integration ecosystem across the Americas. This role is accountable for the reliability, scalability, modernization, and governance of all EDI and B2B integration services that enable critical data exchange with business partners. The EDI Senior Manager leads a team of system engineers, ensures stable and secure day‑to‑day operations, drives continuous improvement, and advances modern integration capabilities—including APIs, microservices and event‑driven architectures—to support business growth and maximize trading partner value.

Requirements

• 15+ years of progressive experience in EDI, B2B integration, and enterprise IT development.
• 10+ years of experience leading and developing technical teams.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (required).
• Deep expertise with EDI platforms and translators (e.g., IBM Sterling Integrator, Axway AS2).
• Strong knowledge of EDI, XML, flat file formats, and B2B integration patterns.
• Proficiency in SQL, Linux scripting, and technical design/code reviews.
• Experience with AS2, sFTP, VANs, and secure data transport protocols.
• Working knowledge of API‑based integrations, microservices architecture, cloud‑native architectures, and event‑driven systems .
• Exposure to AI‑enabled tools, with a strong willingness to adopt and responsibly leverage AI to improve EDI operations, monitoring, testing, and delivery efficiency.
• Proven ability to lead and integrate multi‑cultural, multi‑skilled internal and external teams.
• Strong stakeholder, vendor, and trading partner management skills.
• Excellent communication skills with the ability to translate technical concepts into business outcomes.
• Structured thinker with strong decision‑making ability in fast‑paced, high‑impact environments.
• High integrity, professionalism, and sound judgment.

Nice To Haves

• Experience in large‑scale, high‑volume, or distribution‑focused environments is strongly preferred.
• Knowledge of IT distribution processes and industry best practices is a strong plus.
• Mandarin proficiency is a plus, particularly for collaboration with Asia‑based teams and partners.
• Strategic, business‑oriented leader with hands‑on problem‑solving ability.
• Strong customer and trading partner focus.
• Comfortable leading in a hybrid technical and operational role.
• Passionate about innovation, continuous improvement, and team development.

Responsibilities

• Lead, mentor, and develop a high‑performing EDI and integration team, including staffing, performance management, coaching, and career development.
• Oversee daily EDI production operations, ensuring high availability, SLA compliance, and timely resolution of incidents.
• Establish operational standards, best practices, documentation, and performance metrics.
• Serve as the primary escalation point for complex EDI, integration, or cross‑functional issues.
• Define and own the EDI and integration architecture roadmap, including modernization initiatives.
• Oversee solution design, technical standards, testing practices, and deployment readiness.
• Ensure all solutions comply with security, architecture, and data governance standards.
• Own assigned EDI and integration platforms and applications, including stability, performance, documentation, and lifecycle management.
• Manage trading partner relationships and oversee onboarding of new trading customers that including customers, vendors, carriers and banks.
• Collaborate closely with business units, PMO, IT application teams, infrastructure, and security to ensure alignment with business priorities.
• Promote strong communication and collaboration across internal teams and external partners.
• Oversee the EDI project and enhancement portfolio, including modernization initiatives.
• Manage scope, timelines, budgets, risks, and dependencies, escalating issues as needed.
• Identify process, automation, and technology improvements that enhance reliability, scalability, and partner experience.
• Drive adoption of modern integration patterns and a culture of operational excellence and accountability.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior