Senior Ecosystem Specialist

CIBC•Toronto, ON

3d•Onsite

About The Position

The Senior Ecosystem Specialist champions a high-performance environment and participates with the development of a people strategy that attracts, retains, develops and motivates their colleagues by fostering an inclusive work environment; communicating vision/values/business strategy and provides input into the day-to-day management of the CIBC Square Facilities Team. In this role, you will provide feedback in the creation of guidelines to govern the CIBC Square Ecosystems. Understand, prioritize and articulate challenges and successes of the Ecosystems and assist with solution development with the Sr. Manager, Workplace where necessary. You will Support Global Workplace Experience Strategy program and provide input to leadership and Facilities team about opportunities for reinforcing change program. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Demonstrated experience in administrative, business support or facilities coordinator function, in a fast-paced environment.
Exceptional written and verbal communication skills.
You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

Nice To Haves

Post-Secondary education in Facilities Management or Hospitality Management.

Responsibilities

Conduct daily morning inspections of the Ecosystems to ensure operational readiness, identify deficiencies and report to the Facilities Management (FM) shared mailbox for resolution or escalation.
Liaise with Sr. FM team members for all premises related matters such as office moves, and coordination of premises and building related matters (relocations, office planning) while ensuring minimal interruptions to business operations.
Address employee experience feedback received through emails, tenant requests and face-to-face interactions.
Manage and resolve requests, concerns, issues and complaints escalated within the ecosystem related to maintenance, supplies, behaviours, etc.
Monitor office and furniture requirements and service requests, submit work orders for required repairs of all equipment, furniture, premises, etc.
Liaise with Day Custodians to ensure that deficiencies are reported, monitored and addressed.
Manage and monitor the tenant work order system and inventory asset management system to ensure all work orders are adhered to per the SLA’s.
Embed Continuous Improvement approach in your day-to-day activities.
Actively works towards enhancing and developing process improvements and conducts ongoing evaluation of the existing processes and practices.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development