Senior E-Business Manager

The State University of New York•Albany, NY

3d•$73,000 - $85,000•Hybrid

About The Position

The Office of System-wide Procurement seeks a Senior E-Business Manager to provide strategic leadership and operational oversight of SUNY's eProcurement Solution (Jaggaer System) and related procure-to-pay initiatives. This position is responsible for driving the continuous improvement, expansion, governance, and optimization of SUNY's system-wide eProcurement program. The Senior E-Business Manager serves as a key liaison among SUNY campuses, System Administration, technical partners, suppliers, and external stakeholders to ensure procurement technologies effectively support institutional needs while maintaining compliance with New York State laws, policies, and procurement best practices. This position combines advanced procurement expertise with business process analysis, technology management, project leadership, and stakeholder engagement to deliver efficiencies, enhance user adoption, strengthen compliance, improve spend visibility, and maximize the value of SUNY's eProcurement investments. The Senior E-Business Manager will oversee system enhancements, supplier enablement initiatives, campus onboarding activities, reporting and analytics, training programs, and strategic procurement technology projects while serving as a subject matter expert for eProcurement operations across the SUNY system.

Requirements

Bachelor's degree in Business Administration, Public Administration, Supply Chain Management, Information Systems, Finance, or a related field.
Minimum of five (5) years of progressively responsible experience in procurement operations, eProcurement systems administration, business systems management, or procure-to-pay program management.
Minimum of two (2) years of experience leading projects, initiatives, or teams.
Experience implementing, administering, or optimizing enterprise procurement software and integrated business systems.
Demonstrated experience managing stakeholder relationships across multiple organizations or business units.
Strong analytical, project management, communication, presentation, and organizational skills.
Ability to interpret policies, regulations, and business requirements and translate them into system solutions.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and reporting tools.
Ability to travel up to 10%, mostly within New York State.
Applicants must be currently authorized to work in the United States on a full-time basis.
VISA sponsorship is not available for this position.

Nice To Haves

Master's degree in business administration, public administration, information systems, supply chain management, or related field.
Experience with Jaggaer or another leading procure-to-pay platform.
Experience in SUNY, higher education, New York State government, or public-sector procurement.
Supervisory experience.
Knowledge of New York State procurement laws, policies, guidelines, and contract administration requirements.
Experience with ERP systems such as Banner, PeopleSoft, Workday, Oracle, or SAP.
Experience leading enterprise system implementations and change management initiatives.
Professional certifications such as CPSM, CPPO, CPPB, PMP, Lean Six Sigma, or related credentials.
Experience with data analytics, reporting tools, dashboard development, and spend analysis.

Responsibilities

Lead the administration, governance, and continuous improvement of SUNY's eProcurement program and related procure-to-pay technologies.
Develop and implement strategic initiatives to improve procurement efficiency, user experience, compliance, transparency, and cost savings.
Partner with SUNY leadership to establish program priorities, performance metrics, and long-term technology roadmaps.
Identify opportunities for process automation, standardization, and integration across campuses.
Monitor industry trends, emerging technologies, and best practices in eProcurement and digital procurement transformation.
Serve as the primary functional lead and subject matter expert for the Jaggaer platform and related procurement systems.
Manage system configurations, workflow enhancements, catalog management, user access governance, and system optimization efforts.
Lead testing, validation, and implementation of system upgrades, enhancements, and new module deployments.
Coordinate with ERP teams, technical support staff, vendors, and campuses to resolve complex system issues and improve integrations.
Oversee data quality initiatives and ensure the integrity of supplier, catalog, and procurement-related information.
Serve as the senior liaison between System Administration and SUNY campuses on all eProcurement-related matters.
Build strong partnerships with procurement, accounts payable, finance, information technology, legal, and operational stakeholders.
Facilitate campus working groups, advisory committees, and stakeholder meetings to gather feedback and drive improvements.
Lead communications regarding system updates, policy changes, program enhancements, and implementation activities.
Escalate and resolve highly complex campus issues related to procurement technology and business processes.
Oversee supplier onboarding, catalog management, and supplier enablement activities.
Collaborate with strategic suppliers and campus procurement offices to improve supplier participation and electronic transaction capabilities.
Support system-wide sourcing and procurement initiatives through technology solutions and process improvements.
Monitor procurement transactions and workflows to ensure operational effectiveness and compliance.
Ensure procurement activities align with SUNY policies and New York State procurement requirements.
Lead major eProcurement implementation projects, enhancements, and enterprise initiatives.
Develop project plans, timelines, communication strategies, and performance measures.
Coordinate cross-functional project teams and manage relationships with vendors and consultants.
Support campus onboarding activities, procure-to-pay implementations, and change management efforts.
Ensure successful adoption of new technologies, business processes, and system capabilities.
Develop and maintain program metrics, dashboards, and reports to measure performance and adoption.
Analyze procurement and supplier data to identify savings opportunities, compliance trends, and operational improvements.
Present findings and recommendations to senior leadership and stakeholders.
Support strategic decision-making through data-driven analysis and reporting.
Direct the development and maintenance of training materials, user guides, knowledge bases, and online resources.
Lead system-wide training programs, workshops, webinars, and user forums.
Promote best practices and continuous learning across campus procurement communities.
Mentor and provide guidance to procurement and e-business staff.
Ensure adherence to SUNY policies, New York State procurement regulations, internal controls, and audit requirements.
Develop and maintain program governance standards, operating procedures, and documentation.
Support audit reviews and compliance assessments related to procurement technology and operations.
Identify and mitigate operational, compliance, and system risks.
Provide direct supervision and performance management for E-Business Managers and other assigned staff.
Assign work priorities, monitor performance, and support professional development.
Foster a collaborative and customer-focused team environment.
Other duties as assigned.

Benefits

NY health insurance
free dental and vision coverage
competitive retirement options
tuition assistance
parental leave at full pay
generous vacation, sick, and holiday time
13 days of paid holidays per year
15 days of vacation and 15 days of sick time accrued for the first year of employment
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.