Senior Dynamics Developer

Govcio LLC • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

GovCIO is seeking an experienced Senior CRM developer to enhance and operate a Microsoft Dynamics CRM system and customer portal, adding new technology and functionality. The position is full remote within the United States and requires experience working in an Agile Scrum environment while handling multiple items in a sprint. The role collaborates with functional and testing teams, other developers, and senior team members, and includes mentoring developers and supporting operations and production troubleshooting.

Requirements

• Bachelor's degree with 12+ years of experience, or commensurate experience.
• 5 years of experience in Power Platform and Portals.
• Experience leading implementations of Call Center, IVR, and other modern functionality and modules within Dynamics, including Copilot Studio, Chat, and Secure Messaging.
• Experience with Call Center and IVR is required.
• Experience with C#, .NET, JavaScript, and FetchXML.
• Experience supporting SDLC documentation, such as design documents and implementation plans, and deployments.
• Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals.
• Must be able to attain and maintain PBGC Public Trust clearance.

Nice To Haves

• Experience with Power BI, fillable PDF reports, and RDL reports.
• GitHub and deployment pipeline experience.
• Certification in Azure Developer, Azure DevOps, Azure Architect, or similar.

Responsibilities

• Collaborate with functional team members, the testing team, and other developers to implement user stories.
• Provide feedback on the quality of acceptance criteria and testing.
• Mentor other developers and collaborate with senior team members.
• Use Dynamics AI features for Call Center and Customer Service, including Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.
• Lead implementations of Call Center, IVR, and other modern Dynamics functionality and modules.
• Support the Support Team with operations and production troubleshooting and problem solving.
• Work in a collaborative, fast-paced Agile Scrum environment.
• Support SDLC documentation, including design documents and implementation plans, and deployments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior