Senior DSM Program Inspector

Duke Energy•Charlotte, NC

1d•Onsite

About The Position

This Sr. Program Inspector position serves as a leadership role that supports the training and development of the Program Inspector position, and higher levels of oversight for aligning with FPSC mandated goals related to QA/QC of vendor program performance. The position is also expected to successfully lead projects and initiatives while maintaining a balance between leadership expectations and oversight of the most critical of vendor relationships across the program portfolio. The Senior Program Inspector works with the leadership to provide oversight of Program Inspectors and Contractors/Vendors, which includes determining key performance metrics, tactical planning and coordination to ensure FPSC compliance is achieved. Responsibilities also include effective collaboration with other internal partners across the residential and non-residential portfolio segments (i.e. Program Managers and Supervisors), and external partners from areas such as Community Relations and Consumer Affairs. This position oversees and manages inspections of residential and non-residential DSM programs to ensure PSC compliance and code specifications are met; resolving highest level customer inquiries, PSC complaints and damage claims. The position also provides support for the Demand Response and Home Energy Check Programs as needed.

Requirements

High School/GED
Minimum 5 years related work experience
Certified Energy Auditor
Home Energy Rater
Dust Diagnostics and Combustion Safety
Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.
Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates.
Comprehensive financial and business acumen
Business operation experience
Effective analytical, problem identification, diagnostic and resolution skills
General knowledge/understanding of utility regulatory environment
Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Nice To Haves

Previous Duke Energy experience
Minimum 3 years experience managing QA/QC processes supporting Utility Energy Efficiency programs
Knowledge of Duke Energy's business objectives, strategies, DSM programs, products and services.
Demonstrated experience in making decisions, exercising good judgment, and setting priorities
Experience with electrical and HVAC mechanical operations, building and construction principals and building code.

Responsibilities

Oversee, manage and perform specialized inspections of completed program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.
Manage field activities of Program Inspectors, residential and non-residential program contractor/ vendors performance through continuous monitoring of quality, responsiveness and DSM program compliance.
Act as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors/vendors to ensure QC and problem resolution.
Responsible for implementing and coordinating strategic plan for training to enhance and increase skill-set of Program Inspectors and contractor/vendor to meet mandated requirements.
Manage contractor/vendor DSM program compliance inspections; invoicing, Fastrack and contractor/vendor feedback surveys to ensure all DSM programs are within PSC compliance.
Strategically identify and develop business relationships with contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.
Research, recruit, select and train residential and non-residential program contractor/vendors for program participation.
Oversee, manage and execute meetings and quarterly evaluations for all contractors/vendors to monitor performance, identify issues and adjust to changing conditions.
Develop training seminars for internal and external personnel associated with Demand Side Management & Energy Efficiency goal attainment, DSM Participation and Program Standards, and DSM contractors/vendors participation requirements.
Manage contractual obligations for contractors/vendors DSM programs.
Work with Supervisor to develop action plans to achieve defined DSM goals and strategies.
Collaborate with Product, Services and Program Manager(s) as well as other associated stakeholders for the implementation, QC of DSM Program filings which meet company goals and PSC mandates.
Work with Supervisor to mentor team members to increase management capabilities, contractors/vendors performance, and build consistencies across assigned jurisdictions.
Manage contractor/vendor relationships including: Performance; QC; tracking and reporting of DSM program contractor/vendor participation.
Oversee, manage and execute compliance with company safety protocol and all other administrative responsibilities, aligning business unit policies and procedures for the team.
Collaborate with Products, Services and Program Manager(s) and other associated stakeholders as a technical resource for DSM Program application and evaluation for effectiveness.
Proactively look for opportunities in team performance with inspection requirements, administrative tasks, finance and operations and work with Supervisor to develop improvement strategies.
Manage all business unit inventories: PPE; field tools; DSM program contractor/vendor lists (licenses, insurance, background checks and Duke Energy supplied Inventory); DSM Program Inspector certification/license renewals.
Responsible for developing communications to customers, employees and contractor/vendor organizations to inform and educate regarding DSM & EE plans, activities, and initiatives.
Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals.