Senior Domestic Freight / Logistics Specialist

Mohawk Global Logistics Corp • Chicago, IL

6h • $58,000 - $68,000 • Hybrid

About The Position

Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years.

The Senior Domestic Specialist drives high-level operational performance, risk mitigation and customer satisfaction by managing complex domestic freight shipments, resolving escalations, and improving execution processes. This role directly contributes to service reliability, cost control, and operational scalability while serving as a key resource for issue resolution and team support while ensuring high-quality execution and operational consistency.

Requirements

• 3–5+ years logistics experience
• Experience managing complex freight shipments
• Advanced Transportation Management System (TMS) usage
• Strong MS Excel proficiency
• Advanced problem solving skills
• Prioritization and risk management
• Mentorship and team support
• Ownership and accountability

Nice To Haves

• Freight brokerage experience
• Compliance exposure
• Spanish language proficiency (verbal and written)

Responsibilities

• Serve as the escalation point for high-priority shipments
• Manage customer expectations during disruptions
• Manage complex shipments (multi-stop, high-value, time-sensitive)
• Ensure milestone accuracy and execution quality
• Lead resolution of service failures
• Develop recovery plans for critical shipments
• Coordinate across internal teams and leadership
• Mentor junior coordinators
• Ensure accuracy of complex shipment data
• Resolve billing discrepancies proactively
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed