Senior Specialist, Logistics

RXO, Inc.•Sunrise, FL

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Senior Specialist, Logistics at RXO, you are responsible for monitoring all operations daily workload including but not limited to customer relations, bidding available freight, monitoring drivers, delivery and routing issues with external customers and contracted drivers. This position involves heavy phone and email contact between external customers and contracted drivers and carriers. In addition, the position is responsible for data entry tasks. You will have a starring role in helping us continue to provide daily freight solutions for our Expedite customers.

Requirements

2 years of experience in a customer service role resolving issues and responding to customer requests

Nice To Haves

High school diploma or equivalent
Experience in a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations

Responsibilities

Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer or driver issues, complaints, and answer questions
Monitoring progress of shipments
System data entry tasks including customer charges, driver day, and carrier pay.
Assign drivers to shipments
Secure additional freight
Update customer portals
Additional duties as requested