Senior Document Quality Specialist

Ricoh • Parma, OH

1d • $18 - $18 • Onsite

About The Position

The Senior Associate, Quality Assurance is responsible for ensuring customer satisfaction by delivering high-quality, error-free document production services. This role supports production operations through document preparation, scanning, inspection, compilation, assembly, and quality control activities. The position leverages established quality assurance procedures and productivity standards to ensure all work meets company accuracy, service, and output expectations. The Senior Associate, Quality Assurance plays a critical role in maintaining operational excellence by identifying and preventing errors, supporting production workflows, and meeting customer deadlines while consistently adhering to quality standards.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail with a focus on quality and accuracy.
• Ability to work effectively in a team environment while maintaining positive and productive relationships with coworkers, management, sales, and production personnel.
• Ability to adapt to changing priorities, deadlines, and operational demands.
• Ability to perform repetitive tasks while maintaining productivity and accuracy standards.
• Strong organizational and time-management skills.
• Ability to follow established procedures, workflows, and quality control requirements.
• Effective verbal and written communication skills.
• Basic computer and document management system proficiency.
• Ability to identify and resolve quality issues proactively.
• Commitment to customer satisfaction and operational excellence.

Nice To Haves

• Document production experience preferred.
• Ricoh Document Specialist Certification training preferred.

Responsibilities

• Ensures customer satisfaction by providing accurate, error-free work.
• Meets company production standards by achieving established Quality Control Impressions Per Hour productivity goals.
• Prevents assembly and production errors through effective organization and attention to detail.
• Performs production-related tasks in accordance with business needs and demonstrates flexibility in supporting operational requirements.
• Maintains internal and external customer satisfaction through professional communication and service delivery.
• Complies with reporting requirements by accurately completing all required documentation and paperwork.
• Demonstrates proficiency in scan-to-file processes, including: Quality control review, Electronic labeling (e-labeling), File and folder naming conventions, Bates numbering and capture.
• Meets production deadlines by maintaining a consistent, efficient work pace while ensuring accuracy and quality.
• Identifies, communicates, and escalates production issues, quality concerns, and workflow challenges to management in a timely manner.
• Supports continuous improvement initiatives by adhering to quality assurance processes and best practices.
• Performs other duties as assigned.

Benefits

• Medical insurance options
• Dental insurance options
• Life insurance options
• Disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Team member tuition assistance programs
• Paid vacation time
• Paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED