Senior Distribution Supervisor/ Assistant Manager

Pacific Smoke International Inc•Markham, ON

3d•Onsite

About The Position

Pacific Smoke International (PSI) is seeking a Senior Distribution Supervisor/ Assistant Manager to join its scaling organization. PSI's mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As a leading distributor of electronic vaporizers and award-winning vaping products in Canada, PSI has made significant progress since its founding in 2013. The Senior Distribution Supervisor/ Assistant Manager will be responsible for leading distribution operations with a primary focus on picking performance, service level execution, and team development. This role ensures 100% on-time execution aligned with shipping cutoffs, ≥98% OTIF (On-Time In-Full), and ≥99.5% order accuracy. Acting as the second-in-command to the Distribution Manager, this position requires a highly hands-on leadership approach with a strong presence on the warehouse floor to drive execution, coach team members, and resolve operational issues in real time. The role combines execution excellence, people leadership, and data-driven decision-making to support both day-to-day operations and long-term continuous improvement.

Requirements

3–5+ years in warehouse/distribution operations
Proven leadership experience (Supervisor or above)
Strong expertise in picking operations
Cross-functional warehouse exposure
WMS / RF system experience
Strong Excel and analytical skills
Strong problem-solving and decision-making ability
Hands-on leadership approach

Nice To Haves

NetSuite / RF Smart experience
Multi-site operations experience
Lean / Continuous Improvement background
Automation or system project exposure

Responsibilities

Lead daily picking operations with strong floor presence, ensuring 100% on-time execution aligned with carrier cutoffs and ≥99.5% picking accuracy.
Monitor real-time performance and resolve delays proactively, enforcing strict adherence to SOPs and RF scanning discipline.
Optimize picking workflows, batching, and task execution.
Own and deliver OTIF ≥98% and Accuracy ≥99.5%.
Identify at-risk orders and intervene before failure.
Conduct root cause analysis on late shipments and picking/fulfillment errors, and implement corrective and preventive actions.
Coordinate across Receiving, Inventory/Downstocking, Transfers, and Packing & Shipping to prevent bottlenecks and delays.
Step in to lead any function when required.
Provide hands-on coaching on the warehouse floor, developing team capability in accuracy, productivity, WMS/RF system usage, and process discipline.
Address performance gaps and build consistency, supporting the development of future leads and supervisors.
Enforce strict adherence to operational SOPs and maintain discipline in task execution, inventory handling, and order fulfillment processes.
Drive a zero-tolerance culture for errors impacting service.
Monitor daily volume and forecast workload, adjusting labor and resources to prevent bottlenecks.
Manage labor allocation (zones, tasks, priorities) and overtime planning and scheduling.
Ensure optimal staffing aligned with operational demand.
Manage operational issues including inventory discrepancies, partial orders, transfer issues, and shipping delays/carrier constraints.
Coordinate with Order Desk, Inventory Control, Human Resources, and Customer Service.
Take immediate action to minimize service impact.
Analyze operational performance (productivity, accuracy, OTIF trends) and identify/implement improvements in workflow efficiency, picking optimization, and process standardization.
Support automation readiness and system enhancements.
Act as backup to the Distribution Manager and lead operations independently when required.
Make real-time decisions on labor allocation, order prioritization, and escalations.
Ensure operational continuity at all times.
Utilize Excel to track KPIs (OTIF, accuracy, productivity), identify trends and risks.
Prepare reports for daily/weekly performance reviews and management updates.
Maintain KPI dashboards and exception logs.
Use data insights to drive actions and improvements.