Senior Dispensary Pharmacy Tech

Ayr Wellness•Short Pump, VA

About The Position

The Senior Pharmacy Technician is a lead member of the dispensary team, supporting safe, compliant, and efficient dispensing operations in accordance with Virginia Cannabis Control Authority regulations, company policies, and the direction of the Pharmacist General Manager and Manager of Retail Operations. All duties are performed within the scope of practice for Virginia registered pharmacy technicians under the supervision of a licensed pharmacist. The role provides leadership for patient service, dispensary operations, workflow management, and inventory control while promoting regulatory compliance, operational excellence, and team development. Responsibilities include supporting patient intake and dispensing, coordinating day-to-day dispensary operations, maintaining accurate inventory and compliance records, supporting cash controls, and training and coaching team members.

Requirements

Current unrestricted Virginia Pharmacy Technician Registration.
High school diploma or GED; equivalent combination of work and education experience accepted.
Minimum three years of pharmacy technician, healthcare operations, inventory management, retail healthcare, or regulated dispensing experience.
Strong understanding of inventory control, inventory reconciliation, cash handling, documentation, and regulatory compliance.
Experience using pharmacy, dispensary, POS, inventory management, and regulatory tracking systems.
Strong communication, organizational, leadership, and problem-solving skills.
Ability to maintain confidentiality and professionalism.
Ability to pass all required background checks and obtain all required registrations.
Ability to work flexible days and times; alternative shifts, weekend days, and work past business hours are sometimes required with little notice.
Ability to constantly remain stationary when required, frequently move about inside and outside facilities, operate CCTV systems, computers, cell phones, GPS, and other equipment, communicate and exchange accurate information, and frequently lift, load, unload, move, position, and transport items up to 50 pounds.

Nice To Haves

At least one year of leadership, trainer, inventory lead, lead technician, or supervisory experience.
Experience in medical cannabis, specialty pharmacy, hospital pharmacy, or highly regulated healthcare environments.
Experience supporting audits, inspections, inventory programs, and quality assurance initiatives.
Knowledge of Virginia medical cannabis regulations and CCA requirements.
Experience leading patient-facing retail healthcare operations and inventory management programs.

Responsibilities

Provide exceptional patient care and service, including supporting intake, registration verification, certification eligibility review, and dispensing eligibility verification.
Maintain accurate patient, dispensing, and inventory records in point-of-sale and inventory systems; retrieve approved products and complete patient transactions accurately and compliantly.
Coordinate, prepare, verify, organize, and stage online pre-orders; support curbside pickup, reservations, and fulfillment programs when applicable.
Address patient concerns and service recovery opportunities, escalating issues to the Pharmacist-in-Charge and Manager of Retail Operations when appropriate, and maintain patient confidentiality.
Monitor and coordinate daily sales-floor operations, patient flow, operational readiness, and opening and closing procedures.
Verify readiness activities, including inventory preparation, supply stocking, cleanliness, and workflow readiness; maintain a clean, organized, professional, and welcoming dispensary.
Serve as a lead technician and role model, coordinate daily priorities with management, and support dispensary sales, service, and operational goals.
Monitor cleaning schedules and sanitation procedures.
Perform daily inventory, cycle, and blind counts and assist with monthly, quarterly, and annual inventory audits and reconciliations.
Execute daily replenishment; maintain accurate digital inventory and menu information across inventory, POS, and regulatory tracking systems; review product information, descriptions, pricing, inventory statistics, costs, and records for accuracy and compliance.
Assist with order intake, scanning, and backstock and sales-floor organization; maintain a clean, organized, secure vault and inventory storage environment; secure products at the end of each business day.
Flag quality issues through the appropriate reporting channel and ensure inventory adjustments and product movements comply with regulations.
Ensure adherence to Virginia Cannabis Control Authority regulations, company SOPs, security requirements, and quality standards; maintain dispensing, inventory, transaction, and compliance records.
Assist with regulatory inspections, audits, inventory reviews, and compliance assessments; escalate compliance concerns, discrepancies, or suspicious activities to management and the Pharmacist-in-Charge; maintain inspection readiness.
Support cash handling, drawer reconciliation, and cash control procedures; monitor adherence to cash management procedures and assist with investigating and resolving cash variances.
Ensure POS transactions are accurate and promote accountability and financial accuracy throughout dispensary operations.
Train, mentor, and onboard pharmacy technicians and dispensary team members; conduct product knowledge and inventory management training.
Support communication and implementation of new policies and procedures; lead daily shift huddles and operational briefings; educate team members about products, promotions, and operational initiatives.
Assess training needs, coach team members, promote engagement through coaching, recognition, accountability, and leadership, and foster teamwork, continuous improvement, and compliance.